Job summary Are you compassionate, a great listener, with excellent communication skills and a genuine interest and experience in supporting those in mental health crisis? Based at St Ann's Hospital, with a sea view from the office, Connection is Dorset's 24/7 open access mental health crisis service. Access Mental Health Dorset You will handle telephone calls into the service, providing support and brief interventions to callers. You will need to be able to think flexibly and adapt to the situation, offer appropriate advice, with empathy, compassion and expertise. You should have good working knowledge of local statutory and non-statutory services. You will also need to be able to recognise safeguarding and safety concerns, and communicate clearly in escalating to the registered practitioners on shift. Registered practitioners are on each shift, providing support, supervision and direct clinical work. A full induction and ongoing training and supervision are offered. As a 24/7 service, shift patterns include weekends, bank holidays and nights. Full and part time hours available. Flexible working discussions are welcomed, but note this is an on-site post with no remote working option. In order to fairly assess suitability at shortlisting, please state if AI has been used in order to complete your application. We strongly encourage, wherever possible, applications to be in your own words and without the assistance of such technology. Main duties of the job You will work via telephone, offering compassionate, validating support and coaching to de-escalate crisis situations. You will provide support, brief interventions (for example supporting emotional regulation and anxiety management), advice and signposting. You will be able to clearly communicate with registered practitioners on shift. And delivery and implementation of care plans, with their support and direction. You may have the opportunity to go out and support Mental Health Practitioners assessing service users in the community. This is an ideal post for experienced Health Care Support Workers with experience in Mental Health. Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check. About us At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people. We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities. Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves. Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do. Date posted 30 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year p.a. pro rata for part time Contract Permanent Working pattern Full-time, Part-time Reference number 152-M366.24 Job locations St Ann's Hospital 69 Haven Road Canford Cliffs Poole BH13 7LN Job description Job responsibilities For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. Dorset HealthCare is in partnership with The Princes Trust to support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contact dhc.wideningparticipationnhs.net to access the support. Job description Job responsibilities For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. Dorset HealthCare is in partnership with The Princes Trust to support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contact dhc.wideningparticipationnhs.net to access the support. Person Specification Knowledge, skills and training Essential NVQ 3 in a care related subject or equivalent level of training and/or experience, or willing to undertake training to achieve this standard. Demonstrable skills in written and spoken English for effective performance in the role. Information Technology Essential Basic IT skills, normally obtained through practice or practical training Personal Qualities/Attributes Essential Be able to work on your own in a patient's home and escalate concerns as appropriate Personal qualities/attributes Essential A keenness to make a positive contribution to improving the quality of life for people with mental health difficulties Person Specification Knowledge, skills and training Essential NVQ 3 in a care related subject or equivalent level of training and/or experience, or willing to undertake training to achieve this standard. Demonstrable skills in written and spoken English for effective performance in the role. Information Technology Essential Basic IT skills, normally obtained through practice or practical training Personal Qualities/Attributes Essential Be able to work on your own in a patient's home and escalate concerns as appropriate Personal qualities/attributes Essential A keenness to make a positive contribution to improving the quality of life for people with mental health difficulties Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Dorset HealthCare University NHS Foundation Trust Address St Ann's Hospital 69 Haven Road Canford Cliffs Poole BH13 7LN Employer's website https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)