1. Starting Immediately
2. Local role based in Southampton
About Our Client
They are proud members of the NHS family based in Southampton, they provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our team's expertise, in-depth understanding of the NHS, and commitment to service excellence.
Job Description
The key responsibilities for the Customer Service role are:
3. Responsible for dealing effectively with queries from customers (both internal and external) by telephone, email or in person, at all times conveying a professional and efficient attitude following customer service standards.
4. To resolve as many, if not all, queries as possible during the initial contact
5. To be proactive to customer needs.
6. Achieving standards set within the SLA for KPI needs on behalf of all trusts
7. To provide clear, concise and accurate information to clients, their employees and third parties ensuring at all times that a positive and professional manner is deployed.
8. Follow the guidelines laid out under the Data Protection Act
9. Be proactive in ensuring that payroll staff achieve Key Performance Indicators in respect of call resolution
10. Maintain a basic awareness of statutory regulations in respect of National and Local deductions from pay such as PAYE and NI.
11. To construct suitable responses to queries from staff, HMRC and other outside organisations verbal and written.
12. Flexibly process multiple enquiries on multi customer payrolls.
13. Adherence to NHS SBS internal policies
14. Compliance to Departmental Internal Controls and the financial framework determined by the Client.
The Successful Applicant
The successful candidate for the Customer Service is someone with the following:
15. Good standard of Education in English and Mathematics, preferably with GCSE level A-C, or NVQ 2 qualification in Payroll or Suitable experience in an office/payroll/finance environment
16. The ability to work in a team
17. Excellent Service Skills
18. Numerate and methodical
19. Good pc skills, using Microsoft word, Excel and the ability to input from basic data source and produce basic spreadsheets
20. The ability to multitask
21. The ability to prioritise
22. Basic understanding of Time Management.
23. Understanding of performance targets
24. Experience with handling telephone calls and emails
25. Previous Call Centre and Customer Service experience or working in a fast paced work environment
26. Desirable Skills
What's on Offer
The candidate for the Customer Service Process role will receive:
27. Hybrid working
28. competitive salary
29. temp to perm potential