Site Name: Durham Blackwell Street
Posted Date: Feb 17 2025
To support a specific Legal and Compliance Leadership Team member (GLT-1) and their direct team or GLT-aligned stakeholders through the delivery of transformational programs applying project management, process improvement, change management, and management of analytics and metrics to support LCLT/GLT-aligned stakeholder to optimize the aligned team’s service delivery. The Operations Coordinator will lead the daily objectives of the aligned LCLT member and their direct reports/GLT-aligned stakeholder, facilitate their ongoing priorities, and streamline their team’s processes. The Operations Coordinator is integral to the LCLT/GLT-aligned stakeholder achieving their year-end objectives.
Key Responsibilities:
* Efficiently manages calendar scheduling and coordinate meetings across various geographies and time zones. Handles travel arrangements and expenses for the aligned LCLT/GLT-aligned stakeholder.
* Demonstrates expertise in project management, process improvement, and change management, supporting key team-specific meetings and events.
* Drives consistency and efficiency in the development and performance of aligned team’s operational processes and ways of working.
* Identify and enhance team capabilities and engagement in various areas, such as process Improvement, Workday processes, ServiceNow, Teams functionality. Deliver team-specific learning events.
* Oversee the organization and execution of team-specific broadcasts, townhalls, Q&A sessions in conjunction with the LCLT/GLT-aligned stakeholder.
* Manage the workload for the LCLT/GLT-aligned stakeholder, ensuring deadlines are met and objectives are clearly communicated throughout the year. Oversee mid-year and year-end metrics, processes, and timelines (Ahead Together nominations, Missed Performances, objectives update and following year objective setting).
* Effectively manage stakeholder relationships on behalf of the LCLT/GLT-aligned stakeholder.
* Provide clear oversight of personnel and resource changes within function, ensuring compliance with governance processes.
* Act with the utmost discretion, integrity and accountability to support the LCLT/GLT-aligned stakeholder, serving as an extension of their role.
* Adapt comfortably to ambiguity and high levels of change. Be a self-starter who can quickly navigate a complex highly matrixed organization and partner with LCLT/GLT-aligned stakeholder’s team when necessary.
* Proactively make and own decisions on behalf of the LCLT/GLT-aligned stakeholder, frequently interacting with other GLT members to represent their aligned LCLT/GLT-aligned stakeholder.
Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals:
* Completion of secondary/high school education or an equivalent qualification.
* 5+ years with business, technical, and operational skills, with expertise in project coordination, meeting facilitation, and process improvement.
* Experience in Legal & Compliance and Human Resources functions and their operational methodologies.
* Experience with finance systems and processes, as well as document management systems.
Experience exercising discretion with highly confidential information.
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
* Exceptional attention to detail, with strong problem solving, analytical, judgment, and reasoning skills.
* Highly organized, able to manage a heavy workload with multiple deliverables, and maintain a calm and professional demeanor.
* Proven ability to work effectively under tight deadlines while maintaining a focus on quality.
* Strong interpersonal skills and excellent written and verbal communication abilities.
* Ability to engage and interact effectively with a diverse team, build strong partnerships, and develop relationships that foster honest and open communication.
* Decisive, performance-driven, and customer-focused.
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