Job summary
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Main duties of the job
1. Providing a high-quality responsive telephone service and dealing with high volumes of telephone calls. This will involve making appointments for patients agreeing dates and times, entering appropriate referrals onto the radiology system, giving appropriate prep instructions as well as dealing with general enquiries or referring calls to the relevant person or department
2. To assist in the organisation and servicing of clinics within radiology.
3. Advise patients as per agreed protocols.
4. Send out appointment and prep sheets after making the appointment.
5. Prepare referrals for verification and/or discussion by consultant radiologists/sonographers
6. Deal with DNA patients according to department protocols.
7. Liaise with medical staff about inpatient appointments and ward visits.
To provide a flexible and responsive outpatient appointment service including:
8. Making appointments, where appropriate, when requested electronic orders, by letter, telephone, or the patient's personal attendance. Providing from department protocols any relevant medical and dietary information. Providing reception cover as required
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
World Class Values
Essential
9. World Class Values
Education
Essential
10. Good standard of written and spoken English
11. Educated to GCE/GCSE or equivalent
Experience
Essential
12. Working with the public
13. Proven ability to work under pressure
14. Be prepared to work across sites
15. Ability to adapt to different environments and circumstances
Desirable
16. NHS Experience
17. Customer Service Experience
Skills & aptitude
Essential
18. Clear concise verbal and written communication skills
19. Excellent keyboard skills
20. Ability to use initiative
21. Ability to prioritise and organise workload
22. Attention to detail
23. Ability to learn and maintain knowledge
Personal Qualities
Essential
24. Calm and positive disposition
25. Self motivated
26. Diplomatic
27. Flexible and adaptable
28. Punctual
Other
Essential
29. Willing to learn
30. Team Player
31. Empathetic
32. Proactive in approach to work