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Sector: Manufacturing
Role: Specialist
Contract Type: Permanent
Hours: Full Time
About The Role
One Aftersales team is recruiting for an Automotive Technical Support Specialist on a permanent full-time basis. Reporting into the Technical Support Team Manager, this position will be based in Milton Keynes.
What you could be doing:
* Providing high-quality technical support/resolutions via group approved contact systems and software (DISS/ODIS), remote diagnosis, or dealer on-site visits, as a result of a technical enquiry.
* Taking ownership of information and guidance provided with a customer-centric approach whilst meeting group global targets for quality and response.
* Proactively driving case resolution by either remote support or hands-on repair guidance/coaching, collaborating with the Customer Service Centre, Technical Service Centre, brands, factories, and National Learning Centre to ensure customer satisfaction/resolution.
* Identifying and influencing process improvement to ensure our Dealers are suitably supported in determining the best options for our customers and ensuring the most efficient solution is driven through proactive measures and technology.
Skills & Experience You Can Bring to the Role:
* Proven success in diagnosis on a range of vehicle systems with wide experience in all aspects of vehicle repairs.
* Ideally, a High Voltage Expert qualification, but a minimum requirement of Master Technician qualification.
* Excellent computer/analytical skills to troubleshoot issues.
* Strong communication skills to relay information effectively at all levels.
* Highly motivated self-starter able to work on own initiative with a desire to resolve a variety of technical issues at one time, providing world-class customer satisfaction.
* Focus on prevention as well as cure and able to work independently as well as within a collaborative team structure.
* Full UK driving licence.
What Can We Offer You?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus bank holidays, hybrid working, additional training, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
Think You're Up to the Challenge? We'd love to hear from you...
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
About Us
We're driven by difference. With six big brands under one roof - each with its own history, designs, and innovations - we've created some of the world's most iconic vehicles, from luxury sports cars to family camper vans. Here, you'll discover opportunities, explore ideas, and tackle challenges that you won't find anywhere else.
Company
Where Your Career Journey Starts
Volkswagen Group is the parent company for Audi, SEAT, CUPRA, Škoda, Volkswagen Passenger Cars, and Volkswagen Commercial Vehicles. Working across all six brands, our people are reshaping the future of mobility.
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