About Us Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry. About the Role This role focuses on providing administrative support and customer service, handling client enquiries, scheduling, and maintaining accurate records for our private neurodevelopmental service. Principle duties and responsibilities will include but not limited to: Answering external telephone/email enquiries from potential clients, their families/relatives, and external organisations such as schools, care agencies, local authorities etc. Ensuring email enquiries are answered within 48 hours of being received. Contacting patients/parents to arrange medication review appointments. To be knowledgeable on the services we provide and to be able to relay this in a professional and inviting manner in line with the best customer service goal. To have understanding of our pricing structure and payment options and to be able to relay this to clients. Managing and maintaining the enquiry database, ensuring that this is up to date at all times for reliable data. Following up on previous unconverted enquiries to offer support and assistance if and when required. Person Specification Strong customer service experience Excellent communication and time management skills Ability to work under pressure and meet deadlines Strong organisational skills with attention to detail Working at Psicon We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of; • The best possible customer service • The most efficient and effective clinical work • A thriving and engaged workforce • A truly inclusive organisation. Benefits include: • Enhanced annual leave of 32 days a year (inclusive of bank holidays). • Flexible annual leave scheme providing the ability to buy or sell back additional days. • Well-being days. • Pension scheme (with the option of enhancing via salary sacrifice). • Cycle to work scheme. • Birthday lie in. • Free breakfast, including 'pastry Mondays'. • Funded social events. • Staff well-being bursary scheme. Please note that Psicon is committed to ensuring 'safer recruitment' and therefore the successful candidate will be required to undertake a standard check with the Disclosure and Barring Service (DBS), the cost of which will be met by the Company. Psicon is committed to adhering to the Equality Act (2010) and provides equal opportunities to all applicants, staff and clients.