Information Communications Technician (ICT) Apprentice (Fixed Term Contract)
DESCRIPTION
Are you passionate about technology, a natural problem-solver and eager to play a crucial role in ensuring the smooth operation of an organisation's information and communication systems? If so, we have an exciting opportunity for you to join our team as an Information Communications Technician (ICT) Apprentice.
In this role, you'll be responsible for delivering efficient operation and control of the IT and/or telecommunications infrastructure that is vital to supporting the information systems needs of our organisation. Working alongside experienced ICT professionals, you'll develop a diverse set of skills to troubleshoot and resolve issues, ensuring our systems and services remain secure, resilient, and aligned with business requirements.
A day in the life can involve:
1. Interpreting and prioritising internal or external customer requirements, providing remote or in-person support to resolve their issues
2. Applying appropriate tools and techniques to diagnose and rectify faults, maintaining detailed documentation and escalating complex problems as needed
3. Installing and configuring computer systems, performing software upgrades, and maintaining network environments
4. Monitoring system performance and usage, applying necessary security measures to protect against cyber threats
5. Establishing and deploying digital communication or telecommunications systems, using diagnostic equipment and tools as required
6. Communicating effectively with stakeholders at all levels, keeping them informed of progress and managing escalations
7. Maintaining a safe and secure working environment, adhering to health and safety protocols
8. Continuously developing your professional skills and knowledge to stay abreast of industry trends and technological advancements
As an ICT Apprentice, you'll have the opportunity to gain hands-on experience in a wide range of areas, including network management, cloud services, virtualization, and telecommunications. You'll develop a strong understanding of the principles and technologies that underpin modern information and communication systems, as well as the industry regulations and best practices that govern their operation.
We welcome individuals from all backgrounds who possess a keen interest in technology, strong problem-solving abilities, and excellent customer service skills. A proactive, organized approach to work, the ability to communicate technical information effectively, and a commitment to continuous learning are essential.
You will gain a vast range of useful experiences and skills whilst working towards the Level 3 apprenticeship standard, Information Communications Technician. As a working student your focus is to complete your studies in your 20% off the job time by learning and developing your skills, knowledge and behaviours to work towards successful graduation. You will be set objectives and goals by your training provider and manager to support your studies. Please note: As part of your off-the-job learning, you may be required to travel to a training centre.
You will build your skills over a 18-month period, starting in July. These skills will help you develop personally and professionally. Your apprenticeship will be made up of classroom/virtual based training to cover knowledge, on-the-job training at your Amazon base location, online learning as well as mentoring from our experienced team members.
BASIC QUALIFICATIONS
For the apprenticeship programme we prioritise applicants eligible to government funding for their apprenticeship and for this you need to:
1. Be 18 years or over before the start date
2. Have the right to live and work in England
3. Have lived in the UK or in the European Economic Area (EEA) for the last 3 years
4. Be a resident of the UK for the entire duration of the programme
5. Not be registered to study on a UK government funded course ending June 2025 or later
6. A minimum of 3 GCSEs (or equivalent) at grades 4 or above (A-C) in any subject
7. GCSE English and Maths (or equivalent qualifications) at grades 3 or above (D or above)
PLEASE NOTE: This position is a 18 month fixed-term contract.
You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship.
PREFERRED QUALIFICATIONS
These will be a plus for your career at Amazon, but are not necessary to enter the programme:
1. You are able to operate in a fast-paced environment
2. You are able to demonstrate drive and a passion for learning
The recruitment process will start with your online application - simply submit your CV and complete a few quick eligibility questions. Next, you'll showcase your natural aptitude through an innovative game-based assessment. To get to know you beyond your CV, the next stage of the process will be a video interview. Here you'll be able to tell us more about you, your motivations and any transferrable skills you have. The final step is our assessment centre, where you'll meet the team, and demonstrate your passion in person.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. #J-18808-Ljbffr