Niddrie Mains Road, Craigmillar, Edinburgh EH16 4BG, UK
iSee Opticians are recruiting for an Optical Assistant for their store based in Edinburgh. Check it out now!
Optical Assistant
Location: Edinburgh, EH16 4BG
Salary: £22,000 + Benefits
Contract: Permanent, Full time
Hours: Monday – Friday 9am – 5pm
• 4 weeks holiday plus bank holidays (We close between Christmas and New Year)
• No weekends!
• Relaxed and friendly environment
• No sales pressure
• Free parking outside
• Discounted rates for staff
Optical Assistant – Job Purpose:
As our Optical Assistant your main purpose is to support optometrists and the wider team in an optometry practice by delivering excellent customer service, assisting with administrative tasks, and helping patients with eyewear selections.
Our Optical Assistants play a crucial role in ensuring a smooth and positive experience for customers, providing guidance on frame styles, lens types, and basic eye care, while also managing appointments, record-keeping, and product inventory.
Optical Assistant – Main Responsibilities:
1. Customer Service: Greeting and assisting customers, understanding their needs and providing product information.
2. Supporting Eye Exams: Preparing customers for eye examinations, performing basic pre-testing tasks and ensuring patients are comfortable and informed.
3. Product Knowledge: Providing expert advice on lens types, frame materials, coatings and maintenance.
4. Administration: Managing appointment scheduling, processing sales transactions, maintaining patient records, and handling insurance claims.
5. Technical Support and Frame Adjustments: Measure customers for lenses, assisting with fitting frames, making minor adjustments and performing basic repairs to ensure a comfortable fit.
6. Processing Payments: Handle different payment methods, such as cash, credit/debit cards, checks and insurance payments.
Optical Assistant – Knowledge, Skills & Experience:
The ideal candidate will have experience in a similar customer-facing role, ideally within retail, hospitality or healthcare.
* Glazing experience (would be an advantage)
* Excellent interpersonal skills to be able to provide a warm, professional service and to build positive relationships with patients
* Attention to detail
* Strong organisational skills
If you feel you have the necessary skills and experience to be successful in this role, click on ‘APPLY’ today, forwarding an up-to-date copy of your CV for consideration in the first instance.
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