Job summary
We are recruiting 2 part time receptionist roles to join our team across two sites at Winterton and Burton UponStather. See both roles below:
Role A - hours
Monday - -1.00pmWinterton Surgery
Thursday - Winterton Surgery
Friday - - Winterton Surgery
Role B - 7 hours
Friday - Winterton Surgery
Friday - Winterton Surgery
Plus additional ad hoc shifts to support cover for colleagues absence.
Flexibility, good team working skills, coupled with theability to work efficiently unsupervised is essential, along with the desire todeliver an outstanding patient experience.
Main duties of the job
Welcome patients as they arrive at the practice while covering the front desk and also dealing with patient enquiries by telephone.
Make NEW and FOLLOW UP appointments for patients on the medical computer system via telephone, face to face and Klinik (online service)
Implement Care Navigation while assessing patient appointment needs and direct to the most appropriate clinician / service.
Deal with patient enquiries and raise queries with the clinical team and feedback outcomes to the patients.
Other duties as directed by the job description
About us
We are a rural GMS training practice caring for 10,000 patients, half dispensing, a provider of surgical services and a high QOF achiever. Staff including: GPs / Administrators/ Secretaries/ Receptionists/ Dispensers/ Pharmacists/ Nurse Practitioners/ Surgical Unit Staff/ Practice Nurses/ HCA's/ Cleaners and Apprentices.
Good local schools and road networks.
Job description
Job responsibilities
The post holder will provide a high quality andresponsive reception service to all patients ensuring that the reception runsefficiently and in accordance with the practice requirements. To provide theFIRST point of contact for patients on arrival in the practice. To provideassistance and help to patients in a courteous and professional manner. Toperform administrative duties as necessary, for the efficient running ofreception.
To make appointments and book patients in when they arrivefor an appointment in accordance with the practice appointment system and toprovide a helpful and friendly service to patients ensuring also that thereception area is tidy and welcoming
To answer telephones promptly ensuring that all in-cominglines are covered at all times
To comply with the practice procedure for the registrationof new patients, temporary patients, private patients, and those seen asemergency or immediately necessary
Advise patients of any actions or advice requested byClinicians
Signposting patients appropriately to most appropriateservices
Undertake a variety of administrative duties including,scanning, photocopying and filing
Tidying of Reception area
Dealing with Home visit requests
Accurately maintain patients' basic demographic data oncomputer
Take, record and action telephone messages, promptly,accurately, and appropriately and deal with any follow up actions
Understand and adhere to all practice procedures andprotocols relevant to your role
Change doctors names in waiting room and on doors ifnecessary
Check the Duty Dr and or GP Registrar aware of all plannedand approved visits
Print FP10 and labels as required for repeat medicationrequests
Cover for holidays and sickness as and when it is needed
Understanding practice policies and protocols
Work with dispensary, admin and secretarial colleagues toensure that enquiries and requests are handled as efficiently as possible
Personal qualities
The applicant should be able cope with working in a hecticenvironment
Be helpful and friendly towards patients
Have the ability to work as part of a team
Be flexible and available to work every day if necessary - Holidaycover
Five weeks paid holiday are given pro rata
This list is not exhaustive and can be amended to reflectthe Practice needs
PLEASE SPECIFY IN YOUR APPLICATION WHICH POST YOU ARE INTERESTED IN.
Person Specification
Qualifications
Essential
1. GCSE grade A to C in English and Maths
Experience
Essential
2. Experience of working in a reception/ admin environment
Desirable
3. Experience of working in a GP practice.
4. Experience of working as a Doctors Receptionist