Job Description:
Health Assessments Booking Advisor - Webchat
Permanent
Full Time (37.5 Hours)
Bupa Place, Salford Quays, Manchester (M50 3SP)
Hybrid working – required to do a minimum of 2 days in the office after training.
Shifts: Mon – Fri 8am – 8pm; Saturdays 9am - 5pm (essential to work one Saturday per month, with time off during the week).
Salary: £25,000 + Performance based bonus
Shift Pattern hours:
* 8am-4pm
* 9am-5pm
* 10am-6pm
* 12pm-8pm
Rota provided 4 weeks in advance.
We make health happen
As a Health Assessments Booking Advisor, you will engage with both new and repeat self-pay or corporate customers, assisting them in booking their Health Assessment, MSK appointments, GP visits, and other primary care products via telephone, webchat, or Teams.
You’ll help us make health happen by:
* Working towards achieving monthly revenue and overall annual targets
* Handling inbound and outbound calls
* Arranging appointments within Bupa clinics and liaising with the centres
* Communicating with customers via telephone, email, or webchat
* Collaborating with the eligibility & contracts team for corporate customer coverage
* Offering upgrades and cross-selling other products
Key Skills / Qualifications needed for this role:
* Experience in a customer service/sales environment with strong customer focus
* Understanding of customer service principles and commitment to service excellence
* PC literate with good knowledge of Windows-based packages
* Strong verbal and written communication skills
* Excellent time management skills and ability to work accurately in a pressurised environment
* Ability to adapt to a high-achieving sales team and meet both individual and team targets
* Excellent sales and negotiation skills
* Positive attitude and ability to remain calm under pressure
* Telesales experience (desirable)
Benefits:
* Equivalent to 25 days holiday per year, increasing with service, with option to buy or sell
* Bupa health insurance
* Enhanced pension plan and life insurance
* Annual Health Services Bonus Scheme
* Various other benefits and online discounts
Why Bupa?
We focus on helping people live longer, healthier, happier lives. We encourage diversity and welcome applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. We aim to offer interviews to every disabled applicant who meets the minimum criteria for the role and provide reasonable adjustments as needed.
If you would like more information on the role or discuss other opportunities, please contact via email at adama.kone@bupa.com or mobile at 07395878088.
Time Type: Full time
Job Area: Administration
Locations: Bupa Place
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