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View more categories View less categories Sector Administration and Secretarial, Operations and Facilities Management Role Administrator Contract Type Variable Hours Part Time
We're a national law firm with a local reach. Our philosophy is 'we're legal and financial experts that care' - something you'll find in the way we work with our clients and how we support our teams. But we're more than just a law firm - we're a team of people working together to help individuals and businesses navigate life's ups and downs. Working here you'll feel a part of our friendly and inclusive environment.
We'll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.
We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.
Your Role and What You'll Be Doing
We are looking for a Reception/Office Assistant to join our Newcastle office. As a Reception/Office Assistant, you will need to show excellent people skills, operation of the client boardrooms, meeting rooms, seminars, video conferencing facilities, room booking systems and the front of house provision of all associated services. You will work closely with your colleagues to ensure clients and visitors have a seamless journey. You will be passionate about delivering a first-class experience and working to deadlines and dealing with any challenging client issues.
* Meet and greet clients in a professional and friendly manner, providing excellent customer service - going the 'extra mile' to exceed client expectations.
* To be fully aware of and be able to manage all reception and security procedures, including meeting room bookings and capabilities, presentation and video conferencing equipment, visitor management process and site security arrangements.
* Liaising with catering, meeting room technicians, maintenance & IT departments to ensure the smooth provision of services to the meeting rooms and client areas.
* To be knowledgeable of all catering options available and be able to advise meeting organizers.
* Printing, Copying and Scanning as required by meeting room users and clients, diverting work to the reprographics team where necessary.
* To compile monthly management information for the office manager, reporting on client meeting room stats and trends.
* Using Workspace the current meeting room booking system, take control of meeting room calendars to ensure rooms are managed in accordance with the requirements of the firm. Manage the use of rooms and if meetings overrun be proactive in managing subsequent affected bookings and communicate effectively with those who have booked the rooms.
* Ensuring that both reception and client meeting rooms are kept tidy and stocked with the correct items at all times. Ensuring that all brochures are up-to-date and the correct material is on display.
About You
* Working in a similar customer facing environment
* Experienced in a customer service/partnering environment; highly customer-focused
* Proven capability in developing support services to quality standards within a demanding business environment
* Practical experience of working within a Service-Level Agreement and Key Performance Indicators
* Positive attitude and willingness to learn new procedures
* Strong client care / service skills
* Attention to detail and Proactive
* Good general management skills
* Good IT skills, including knowledge of a range of software packages
* Effective communicator, both orally and in writing
* Time management skills with the ability to plan work to meet challenging, conflicting and/or demanding pressures and timescales
Our Benefits - What We Can Offer You
* 25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too.
* Generous and flexible pension schemes.
* Volunteering days - Two days of volunteering every year for a cause of your choice (fully paid)
* Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you're fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
Our responsible business programmes are fundamental to who we are and our purpose. We're committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It's made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.
Additional Information
As part of the Irwin Mitchell Group's on-boarding process all successful applicants are required to complete the group's employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.
We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties.
The employment screening process will fully comply with Data Protection and other applicable laws.
Irwin Mitchell LLP is an equal opportunity employer.
Company
Expert Hand.
Human Touch.
We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ and you’ll find that reflected in our working environment.
If you’re looking for the next step in your career, we’ve got great opportunities here. We’re one of the largest and most respected law firms in the UK, and it’s not just solicitors we’re looking for either, you’ll find all kinds of non-legal business support roles too.
Whichever team you join, working here you’ll feel a part of our friendly and inclusive environment. We support each other and push boundaries to achieve incredible things, and make a real difference to our clients and communities. Whatever your role, you’ll have the chance to develop professionally and have your say.
The work we do has been recognised in the awards we’ve won. We’re committed to being even better, and our awards help to show we’re on the right track.
Our DNA
It’s in our DNA to value people for who they are and what they bring. We’re committed to creating a diverse and inclusive culture where our people can flourish and celebrating our differences is a key part of that.
We’re proud of our work on the Disability Confident scheme, on the Race At Work Charter and as Stonewall Diversity Champions. We also have a range of networks for LGBT+, disability, generations, gender, social mobility, ethnicity, faith and culture to celebrate our people and to enable everyone to thrive.
Flexible by Choice
We recognise that the office 9-5 isn’t for everyone. That’s why we’ve introduced ‘Flexible by Choice’.
Whether it’s working from home, in our offices, or a combination of the both, we trust each other to support our clients, colleagues and communities at the right time, in the right way.
Our Community
We also offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace as well as flexible working options to ensure that you are fully supported to work the way that best suits you. Our social responsibility programme is fundamental to who we are.
The Human Touch That Matters To You
In September 2019 we launched our human touch campaign. It focused on the emotional transitions our clients go through and the role our colleagues play in supporting them when they need more than just expertise. We wanted to create a marketing campaign that dared to be different and we believe that it was made by the most inclusive production team ever. It’s the perfect example of our three strategic pillars coming together andLife at Irwin Mitchellis a continuation of this, which reinforces why our culture is truly unique.
We sat down with people from different backgrounds and with different experiences to find out what it’s really like to work here.
They spoke openly and honestly about their careers, their clients and the human touch that matters to them. You can watch all our stories on one playlist by clicking on the video, or you can read our case studies on our careers website.
A selection of awards and accreditations gained by Irwin Mitchell
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