MAIN PURPOSE OF THE ROLE: Act as the front of house manager for the Doxford Park office ensuring a great customer experience and that the office replicates a forward-thinking modern organisation in the services provided. The role will support our H&S compliance and Contractor management to help ensure the building runs efficiently, is safe to be in and supports being a great place to be for Arriva’s employees and customers. RESPONSIBILITIES: Line Management of Office Services Team Responsible for the management and development of office services assistant team. Provide guidance and support to ensure front desk and front office provides exceptional customer service to Doxford based colleagues and guests. Providing emergency cover during team member absence. Front Office Management Duties Managing the day one induction colleague experience including the issuing of fobs and passes. Meeting room management – daily office walks around and checks ensuring fit for purpose and all appropriate equipment is available for use. Responsible for management of stationery ordering and ensuring an adequate stock/stationery supply for Doxford based colleagues. PO and Invoice approval (£5k) and reconciliation of monthly cash/card expenses. Active member of the building user group to supporting Plc/divisional initiatives where office service input is required Office Health and Safety Work with Plc FM to ensure weekly fire alarm sound tests and monthly Emergency Light tests are conducted and recorded as required. Ensure annual checks of fire extinguishers and other safety equipment i.e. fire blanket(s), defibrillator, first aid kits are available for use and checked according to requirements. Manage and maintain the provision of First Aid, Mental Health and Fire Marshall personnel, training and continuous professional development. Office Facilities and contract management: Update office services supplier/contractor information in a user friendly, electronic, easy accessible format for all contractor relationships. Update as required Corporate Centre Business Continuity Contact Directories/Action Cards as required liaising with other Plc sites as required. Work closely with OS manager in Lacon House and Derby site to understand /share best practice and co-ordinate activities where required i.e. celebration events, leverage the size of multiple sites to drive cost and efficiencies Management of the cleaning contractor / service ensuring the site is cleaned to agreed standards/specification Day to day management of archival management services. KNOWLEDGE AND EXPERIENCE REQUIRED: Proven record managing a team Experience managing both internal and external relationships Strong ability to use systems to support data collation and reporting SKILLS AND ATTRIBUTES: Great customer services skills with proven experience working in a modern, corporate organisation. Positive in approach with a ‘can do’ attitude. Keen to proactively seek feedback and act on anything provided in order to improve the service. Ability to multitask, with strong organisational with the ability to navigate through complex situations. Strong people management skills Ability to influence thinking and work closely with key stakeholders to understand and respond as appropriate to their needs. LIASE WITH Internally: Plc executives Senior managers Building User group Office Services Manager – Lacon House / Derby Third Party House Keepers Third Party Cleaners Externally: Third party contractors Delivery personnel This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.