Servicing and Compliance Manager Location: Leatherhead Job Type: Permanent Contract Type: Full time Salary : £52k - £55k p.a. (depending on experience) plus benefits About The Organisation Each year, our client provide housing and support for more than 1,800 socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and South-West London. They make a difference to clients by enabling them to feel valued and supported. They have a strong sense of social responsibility and believe everyone should be able to live independent and fulfilling lives. Their values – respect, empowerment, responsibility, and excellence – guide everything they do. The role: They have been transforming lives for more than half a century, over this time we have successfully grown their services and developed strong relationships with their stakeholders, partners, and suppliers. They have ambitious plans, and they aim to continue to strengthen their activity and grow to support more clients in the future. For this role we are looking for not only someone who has the required knowledge and experience, but has the drive, determination and vision to shape how they deliver their future services to meet the needs of their clients and Transform. It is an opportunity to make a real change and build on their existing service delivery within Asset Management. They currently manage just over 900 units (living accommodation). The role will focus on the delivery of servicing and compliance across our stock portfolio to include gas maintenance, fire alarm servicing, fire risk assessments, etc and other contracts which are service chargeable such as grounds maintenance. These are currently delivered through their In-house repairs team and external contractors. Awareness of regulatory requirements is essential, and you will need to embrace IT. There will be regular contact and liaison with their Inhouse Repairs Team, Transform staff, external contractors, and clients, so good communication skills are required. The role will involve frequent travel across their stock portfolio, so you will need to have suitable transportation. This is also a hybrid role, but there will be a need to be in their various offices as and when required. They are ideally looking for: • Can demonstrate where they have implemented and made changes around service delivery • Experience in delivering and managing statutory servicing and inspection regimes within the sector. • Delivering and managing cyclical works and contracts, including those which are service chargeable • Management of trade operatives or direct labour, and external contractors • Delivery of works against agreed performance indicators, contractual requirements and within agreed budgets. • Evidence of a strong procurement background can produce specifications and ensure works are carried out to the required standard. • Aware of property legislation and standards relating to social and supported housing • Can organise their own workload and provide regular updates on progress. • Good IT skills as this is a key part of the role. • Good communication skills, especially dealing with staff and residents face to face. Tick most but not all the boxes? The best candidate rarely does If you are excited by this role, share their values and feel you have most of what they are looking for, go ahead and apply – you could be exactly who they need. The benefits are great too, they include: • 28 days annual leave per annum, plus bank holidays and one wellbeing day each year. • The opportunity to buy or sell up to five days annual leave per holiday year. • A defined contribution pension scheme and life assurance. • A comprehensive range of discounts and wellbeing resources through our benefits platform. Other things you need to know They celebrate diversity and know that it is critical for their success.They work hard to make sure they’re inclusive, so they want to hear from anyone who is great at what they do and who shares their values. If you need any adjustments during the application or selection process so you can do your best, just let them know. They will be happy to help. They review CVs as we receive them and interview as soon as they have applications that look like a good match, so apply as soon as you can to avoid missing out. You may also have experience in the following: Compliance Officer, Team Leader, Services, Service Manager, Project Management, Programme Manager, Programme Management,, Legislation, Regulation,, Policy Officer, Compliance, Compliance Coordinator, Compliance Advisor, Quality Advisor, Quality Assurance, Quality Assurance, Health and Safety Officer, Administrator, Administration etc. REF-219 328