We have a fantastic opportunity for a Breakdown Claims Handler to join us at our newly renovated and stylish head office in Harrogate town centre. You will be answering inbound calls from customers wishing to make a claim on their policy, dealing with customers in a variety of situations ranging from vehicles that won't start at a home address to roadside breakdowns or road traffic accidents. Working closely with your team and providing excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast-growing, energetic, and modern business that invests in the development and wellbeing of all colleagues.
Our Breakdown Claims Handlers work 37.5 hours on average over a 4-week rota working compressed shifts doing 3 or 4 days a week. Hybrid working is available once training is completed.
Shift Pattern
Week 1: Monday, Tuesday, Saturday, Sunday 7am-5.30pm (30 mins unpaid lunch) and Wednesday 5 hours shift either 7am-12pm, 8am-1pm or 9am-2pm (no lunch).
Week 3: Monday, Tuesday, Saturday, Sunday 10am-8.30pm (30 mins unpaid lunch) and Wednesday 5 hours shift either 7am-12pm, 8am-1pm or 9am-2pm (no lunch).
Responsibilities:
* Answer inbound calls from customers wishing to make a claim on their policy.
* Deal with customers in various situations, ranging from vehicles that won't start at a home address to roadside breakdowns or road traffic accidents.
* Offer verbal support and advice to customers regarding their breakdown or motor incident while delivering a market-leading standard of customer care.
* Liaise with our nationwide network of recovery agents and colleagues from other departments within the business.
Experience:
* Ideal candidates are upbeat, enthusiastic, and passionate about helping customers.
* Effective communicators who are empathetic, reassuring, and understanding when speaking to customers on the telephone.
* Organised individuals who can work efficiently while maintaining attention to detail.
Benefits:
* Competitive holiday allowance with the annual option to buy additional days.
* Death in Service benefit of x4 salary.
* Company pension scheme.
* Enhanced maternity and paternity leave packages.
* A flexible benefits package allowing you to add additional benefits to your overall package.
* Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel, and more.
* Discounted rates on PIB products.
* Comprehensive employee benefits and welfare package to support financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, and more.
* Wide range of discounts including a kids pass – giving discounts to over 4500 attractions and activities, discounts at hairdressers and beauticians.
* Comprehensive learning & development framework, including professional study options and apprenticeships available to all employees.
* Support for fundraising through PIB Community Trust, where you can apply for grants towards your chosen charity.
* Commitment to improving environmental impact responsibly.
We are proud of our success and growth, recognized for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, we would love to hear from you. PIB operates a flexible working policy, and our management teams will discuss how that would meet your flexible working needs and those of the business and role you are applying for.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
Apply now
#J-18808-Ljbffr