Salary: 24k basic plus up to 50% bonus (plus benefits).
Role type: Permanent
Location: Stoke on Trent, in the office Monday - Friday.
Reporting to: Director of Customer Operations.
About Hometree
Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls.
The Role
YourRepair, now part of Hometree as of 2022, was founded to provide high-quality, customer-focused home and boiler care plans across the UK. The Sales and Renewals Executive will manage inbound sales inquiries and handle plan renewals, ensuring a seamless customer experience and driving sales growth. This role requires strong commercial awareness, adaptability, and a commitment to high customer satisfaction within a fast-paced contact center environment.
Responsibilities:
* Manage Inbound Sales Inquiries: Respond promptly and professionally to new inbound sales inquiries.
* Handle Plan Renewals: Assist existing customers with plan renewals.
* Achieve Sales and Renewal Targets: Meet or exceed set targets for both new sales and renewals.
* Maintain High Customer Satisfaction: Provide excellent customer service.
* Demonstrate Commercial Awareness: Exhibit a strong understanding of the company’s products and services.
* Adaptability and Problem-Solving: Adapt to changing customer needs and operational requirements.
* Collaborate with Team Members and Management: Work closely with the sales team and managers.
* Utilise Sales Tools and CRM Systems: Use internal CRM systems to log interactions and track progress.
* Engage in Continuous Learning: Stay updated on product offerings and industry trends.
What we’re looking for:
* Self-Motivated: A confident self-starter with a passion for sales.
* Strong Communication Skills: Possess strong interpersonal and communication skills.
* Dynamic Sales Person: Used to fast-paced, high call volume work environment.
* Adaptability: A quick learner who can easily evolve their approach.
Perks of the Job:
* Holiday: 25 days holiday plus bank holidays and your birthday.
Equal Opportunity Employer: At Hometree, we are committed to creating an inclusive and representative environment.
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