Customer Operations Executive Carryduff £28,000-£34,000 Artemis Human Capital are delighted to be working exclusively with an NI success story in the manufacturing sector. Our client has been in operation for over 50 years, working with distribution partners to deliver their award-winning products throughout the world including the UK, Ireland, Europe and Middle East. Due a continued period of organic and strategic growth coupled with an ambitious 5 year plan, their warm and welcoming team is growing and they have an excellent opportunity for a Customer Operations Executive. This is a pivotal role for the business and will focus on establishing and maintaining strong relationships with distributors, contractors and clients to ensure rollouts of their products are completed effectively and efficiently. Responsibilities will include: Work with distributors, end users and contractors to ensure the companys rollouts are efficient and cost effective. Plan and schedule site work effectively to ensure jobs are completed in a timely manner and service work is incorporated into route plans (for both employees and contractors). Be the lead point of contact for distributor, contractor and end users. Be the first line of defence in assessing commercial viability. Work with and support the sales team to achieve revenue and profitability targets. Lead issue resolution for rollout, site or equipment issues, engaging with all stakeholders (distributor, end user, contractor and sales team). Lead maintenance response, aiming to resolve a high percentage of issues remotely, pulling in support from internal team and contractor teams where required. Issue resolution, invoice queries and stock reconciliations. Stock and supplier management. Experience required: Minimum of 2 years experience working within a fast-paced administration/service role. Solution orientated approach to problem solving. Highly organised with the ability to prioritise tasks and adhere to various timelines. Personable and professional approach. Meticulous attention to detail. Similar sector experience - manufacturing, engineering, FMCG would be highly desirable. Team player who can collaborate and cross pollinate with different departments. Additional details: Strong starting salary - £28,000-£34,000 (dependent on level of experience) Degree of flexibility with working hours our client will review applications from applicants who are seeking 30-37.5 hours per week) Standard hours of work are 8.30-5pm Monday-Thursday, 8.30-2.30pm on Friday. Opportunity to progress within a secure, scaling business. Lovely company culture our client has a very low staff turnover rate and a high number of employees have been with the company since its inception. For a comprehensive overview of the business and a candidate pack, please contact Kelsey Rouse at Artemis Human Capital.