We have an exciting opportunity for you to join our team of Operations Support Agents.
Working hours: 40 per week
Shift pattern: Monday to Friday 0730 - 1630
Salary: £12.82 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.
Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. Join us and let's write our next chapter together.
What you will be doing:
1. Ensuring that customers' urgent packages get to the right place, on time.
2. Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
3. Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
4. Entering data into our in-house tracking system.
5. Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
6. Adhering to FedEx processes, procedures and controls, and regulatory requirements.
What do you bring with you:
1. Good communication and social skills.
2. Ability to work in a fast-paced environment with strict timelines.
3. Ability to manage own time effectively with attention to detail.
What do we offer:
1. Attractive compensation package.
2. Training to get you started and on-the-job learning opportunities.
3. Extensive learning resources to further develop your skills and knowledge.
4. Tuition Assistance Program (*applicable for FedEx positions with a permanent contract).
5. Employee Assistance Program for you and your family in difficult life situations.
6. Employee reduced-rate shipping.
7. Great career opportunities.
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.
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