Interview date Thursday 30 January 2025
An exciting opportunity has arisen to join the Patient and Staff Experience team as the Associate Director Service Improvement-Patient and Staff Experience. In this new and pivotal role you will be responsible for providing leadership, management, and direction for the Trust's overall approach to Patient and Staff Experience. Taking a trauma informed and relational approach to the Trust wide patient and staff experience service, the successful applicant will drive meaningful transformation in a role that makes a real impact for patients and staff. We are looking for a motivated and value-driven individual with extensive experience in delivering learning and improvement work and building constructive collaboration with a range of stakeholders.
Main duties of the job
The main duties include providing clear leadership for Patient and Staff Experience improvement and transformation to deliver a portfolio of agreed projects and programmes that deliver evidence-based solutions in line with the Trust's strategic priorities. Whilst maintaining a focus on equality and experience, the Learning and Improvement Lead will work as a dedicated change lead Trust-wide and engage with staff at all levels within the Trust to drive quality improvement and embed change. The post-holder will work closely with senior managers and the clinical boards and undertake the day-to-day supervision of other members of the Patient and Staff Experience team. Excellent communication skills, embodying an inclusive leadership style, and the ability to utilise data and a person-centred approach to lead for change in a complex environment is key to this role.
Job responsibilities
This post is integrated into the corporate trust wide Patient and Staff experience team. The post holder will:
1. Provide leadership, management and direction for the Trust's overall approach to Patient and Staff Experience and oversee the deployment of resources to undertake a trauma informed and relational approach to the Trust wide patient and staff experience service.
2. Formulate and develop long-term strategic and operational plans to promote and develop the patient and staff experience improvement agenda across Newcastle hospitals, impacting across the NHS in England.
3. Interpret national and professional health service policies to develop a long-term strategy and lead on policies for specific projects with set standards and targets in relation to patient and staff experience.
4. Translate strategy into policy and action plans which will have impact throughout the field of patient and staff experience expertise. Manage implementation of national policy and development plans.
5. Work with other key stakeholders and provide a clear vision for the Trust, with quality improvement at the heart of everything we do.
6. Maintain a focus on experience, delivery, equality and improvement benefits, including quality, safety, productivity, efficiency, and inclusivity.
7. Create innovative organisational, leadership and management development solutions to improve the effectiveness of individuals, teams, organisations, networks and systems.
8. Actively liaise with the Directors of Operations to ensure alignment of the team's work programme with the Clinical Boards objectives.
9. Promote a culture of change, creative and leading-edge practice as a means of encouraging the adoption of innovative approaches and the building of capacity and capability.
10. Responsible for leadership and supervision of the patient and staff experience team members, providing staff supervision, team development work and ensuring the operational delivery of key patient and staff experience related improvement work, including the management of patient and staff facing work.
11. Provide specialist advice relevant to the role relating to current professional, scientific and practice developments.
12. Analyze and interpret highly complex facts, comparing a range of options, evaluating new concepts, models, methods and practices for developments.
13. Interpret complex data from various sources including patient and staff experience data, self-report measures, rating scales, and structured observations.
14. Work beyond the boundaries of NUTH to contribute to the development and articulation of best practice in patient and staff experience across the Trust.
15. Lead highly complex patient and staff experience decisions, analyzing and interpreting qualitative and quantitative data and designing improvement plans.
16. Communicate highly complex patient and staff experience issues clearly to all types of staff, patient groups, business units, senior management and partner agencies.
17. Support and monitor the progress of projects through the use of a project database, ensuring alignment with the Trust's strategy for quality improvement.
18. Foster and promote a culture of innovation and learning across the organisation.
19. Oversee the development of relevant and bespoke teaching and training materials.
20. Lead the process of embedding quality improvement theory and practice within current and future NES programmes and developments.
21. Represent the Trust at a national level.
22. Proactively horizon scan, learning from the best practices and policies to inform service improvement activities across the Trust.
Person Specification
Qualifications & Education
Essential
* Educated to Masters level or equivalent experience
* Management qualification or equivalent experience
* Further specialist training in healthcare improvement
* Evidence of continuing professional development
* Improvement qualification / accreditation
* Project management qualification
Desirable
* Improvement Advisor Qualification (or equivalent)
* Coaching qualification
* Practitioner in Managing Successful Programmes (or equivalent)
Experience
Essential
* Substantial experience in the application of improvement science within a healthcare setting
* Significant experience in delivering, advising and supporting improvement and project work
* Significant experience leading change within a complex environment
* Experience of using statistical methods in evaluating performance
* Experience of managing a team within a healthcare setting
* Experience of budget management and maintaining financial controls
* Experience of managing complex programmes of work or projects.
* Extensive experience of working with a wide variety of patients and their families.
* Experience of maintaining a high degree of professionalism in the face of highly emotive and distressing problems
Desirable
* Experience of leading an organisational level programme of strategic importance
* Experience in carrying out and writing up research
* Experience in coaching or mentoring other members of staff
* Experience in working in partnership with external organisations
* Experience of debriefing and supporting teams who are dealing with complex and emotive problems
Knowledge & Skills
Essential
* Deep and broad knowledge of change management within healthcare
* Knowledge of service improvement methodologies
* Effective communicator with diverse audiences
* Excellent listening, influencing and negotiation skills
* Detailed understanding of the NHS and key policy issues affecting improvement
* Ability to engage in constructive collaboration with stakeholders
* High level ability to articulate and interpret the role of patient and staff experience within healthcare
* Evidence of leadership skills and ability to influence at all levels.
Desirable
* LEAN practitioner
Employer details
Employer name
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address
Royal Victoria Infirmary
317 02 Royal Victoria Infirmary
NE1 4LP
Any attachments will be accessible after you click to apply.
317-2024-51-024 #J-18808-Ljbffr