Job Summary
EAV, a pioneering clean energy company, is seeking an Advanced Technical Operations Specialist to spearhead the development of our service network. This exciting role will see you designing and implementing technical manuals, building warranty systems, and creating training programs for our expanding team.
About EAV
We're passionate about revolutionizing urban transportation through innovative, sustainable solutions. As a key member of our team, you'll have the opportunity to shape processes that will impact our entire fleet management and service operations.
Key Responsibilities
* Develop comprehensive technical manuals and fault-finding processes for our cargo bikes, ensuring meticulous attention to detail.
* Provide expert technical support to customers and third-party service agents, guiding them through repairs and troubleshooting mechanical and electrical issues.
* Manage and streamline our warranty system, using third-party software to track claims and analyze trends.
* Deliver hands-on training sessions, empowering service agents with the skills and knowledge they need to maintain our bikes.
* Audit repairs and support service partners across the UK, ensuring quality and consistency in our service network.
Your Skills and Qualifications
To succeed in this role, you'll need:
* Mechanical aptitude and experience with fault diagnostics.
* Excellent process-oriented skills, including writing service manuals and developing procedures.
* The ability to think critically and solve complex problems.
* Collaborative mindset and strong communication skills.
What We Offer
In return for your expertise, we offer a competitive salary, generous training budget, and opportunities for career growth within our dynamic team.