Be responsible for the smooth and effective operational management and co-ordination of the Sutton PCN Mental Health Practitioners Team. Continuously review & improve systems for referral management and treatment resources management, ensuring a fast and appropriate response to referrers.
Hold regular meetings with the team to ensure that the separate elements of team accountabilities are fully addressed. Hold full managerial responsibility for all staff members, ensuring they work within an agreed operational policy.
Ensure Data Quality by delivering comprehensive inductions to new starters (and regular update/refresher training), monitoring performance information, and ensuring records are completed in a timely & appropriate manner.
Facilitate and enable appropriate communication within Primary Care Networks within a specified borough, between other teams and departments across South West London including Local Authorities, service users, carers, and other relevant agencies.
Regularly review and manage incidents reported by the team, and where appropriate support/lead on the investigation of complaints, under the guidance of the Trusts or PCNs Quality & Governance Dept.
Be available for assessments or other clinical work where unplanned circumstances deem this to be the priority i.e., available for action in the event of an emergency.
Lead and participate in the management of workforce (Vacancies & Recruitment), using Dashboard appropriately to process Payroll Variations, Requests to Recruit through to shortlisting & interviews (TRAC).
Be actively involved in multi-disciplinary meetings, including safeguarding, to ensure that safeguarding of Children and Adults is appropriately considered and managed at all times.
Liaise with the managers of the Sutton PLRS/IRH/HTT/Talking Therapies as required.
Ensure comprehensive liaison and feedback to GPs and Primary Care Network referrers.
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