Main responsibilities To provide a whole range of administrative duties to the Director of Fundraising & Communications. Act as a first point of contact for all enquiries relating to income generation (via telephone, post, email, face to face). Where needed support the fundraising team with event administration including administration of CRM database (Donorflex), sponsorship follow up, sending out supporter packs and other donor stewardship administration. Be responsible for tracking, recording, thanking and follow up of all Gifts in Kind. To support processes to ensure all shop gift aid declarations comply with HMRC regulations, to oversee the addition of records to Epos software and to ensure forms are securely saved for future audits. To generate the quarterly shops Gift Aid claim and letter run followed by Gift Aid Audit. Responsible for distribution of relevant materials to the charity shops and disseminating any paperwork received from them. Co-ordinate the volunteer support in the office and delegate any relevant tasks Produce a variety of documents in preparation for meetings i.e. Agendas, presentations, handouts plus the taking and distribution of minutes. To accurately record attendance data using relevant system. General office administration tasks and organisation, including ordering of office supplies and being responsible for the fundraising stockroom. To adhere strictly to data protection legislation and best practice guidelines regarding data from donors To support the planning and preparation of departmental meetings, including accurate taking and distribution of minutes To participate in hospice education and training programmes Any other duty reasonably assigned by your line manager Co-ordinate the Income Generation Volunteer support in the office and delegate any relevant tasks. To assist in the induction and training of volunteers working within the department. To help arrange and coordinate volunteer attendance/support at Income Generation events and to arrange hospice ambassadors to attend events as required.