IT Infrastructure Analyst
Location: Tiverton
Salary: 38,000 - 40,000 + Public Sector Role + Excellent Pension Scheme + Flexible Working Hours + 1 Day a Week in the Office + 33 Days Holiday
Excellent opportunity for an IT infrastructure engineer to move into a public sector role that offers autonomy, a varied and interesting role, brilliant benefits, and work-life balance.
Working for this public sector organization is rewarding because it offers the chance to make a meaningful impact in the community, provides opportunities for personal and professional growth, and supports a healthy work-life balance in a collaborative and inclusive environment.
In this role, 70% of the position will involve working on IT infrastructure projects such as SharePoint migration, Windows 11 migration, Office 365 apps, and Intune on-premise devices. The other 30% will focus on analysis, dealing with business processes, using Power BI to create reports, and offering alternative solutions to problems based on data.
Responsibilities:
1. Provide day-to-day support, advice, and guidance to all users of MDDC, according to defined priorities and service level agreements.
2. Work with other ICT Team members where appropriate, logging and recording resolutions of all calls using the Service Desk system.
3. Achieve high levels of customer satisfaction.
4. Diagnose hardware and software faults, liaising with external suppliers as necessary, implementing solutions to problems, and maintaining and creating all necessary documentation including diagrams, procedures, and training guides.
5. Promote and maintain a high level of data security for all council systems and networks, achieving PSN compliance annually.
6. Maintain an inventory of hardware, software, and configuration items, and carry out installations and configurations as directed.
7. Maintain knowledge of current and emerging technologies through research and training, and evaluate where appropriate.
8. Provide technical advice in liaison with external suppliers.
9. Provide project management or project support for ICT-related projects.
Requirements:
Candidates must have a strong IT infrastructure background with experience in Microsoft 365, on-premise Windows Server, SQL Server, SCCM Server, and SharePoint. Exposure to data analytics and Power BI is also required.
This is a brilliant role for someone looking for a new challenge in a relaxed environment where they can make a difference to people's lives. #J-18808-Ljbffr