Job Summary
We are looking for a Head of Retail Services who will play a pivotal role in driving the success of retail catering services within Synchronicity Care Limited (SCL), encompassing the restaurants, vending, and coffee shop outlets at both Darlington Memorial Hospital and University Hospital North Durham. This position is integral to delivering seamless operations, enhancing customer satisfaction, and fostering innovation. The role requires a forward-thinking leader capable of blending commercial acumen with operational excellence to ensure our retail services consistently meet and exceed expectations. The successful candidate will be part of an NHS England Catering Exemplar site and will be able to drive commercial growth and enhance profitability across all retail catering outlets by using market analysis and customer feedback. This post will have an agreed salary increase of approximately £7,493.00 from month 12-18 for the identified growth within income sales across all retail outlets.
Main duties of the job
We are seeking an ambitious, innovative, and customer-focused Head of Retail Services to lead and transform our retail catering services and team. This is a unique opportunity for a motivated individual to drive the commercial growth of our services, enhance the customer experience, and elevate the brand while maintaining our commitment to quality, safety, and exceptional service standards.
About Us
CDD Services / SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services. The company is a separate legal body to CDDFT.
Benefits
* A competitive salary
* Excellent performance-related bonus scheme
* Access to a pension scheme - National Employment Savings Trust (NEST) with a 3% contribution
* Night shift working allowances (where appropriate)
* Bank holiday working allowances (where appropriate)
Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only.
Date posted: 23 January 2025
Pay scheme: Other
Salary: £44,477 a year per annum, pro rata
Contract: Permanent
Working pattern: Full-time
Reference number: M9439-25-0018
Job locations
Darlington Memorial Hospital, Hollyhurst Road, Darlington, DL3 6HX
Job Description
Job Responsibilities
* Responsible for managing the retail aspects across all sites covered by SCL.
* Ensure retail users are offered a choice of nutritious meals, snacks, and drinks, appropriate for varying health needs and dietary requirements.
* Ensure adherence to all national policies relating to NHS Catering.
* Analyze sales figures and forecast future sales volumes to maximize profits.
* Ensure food service and production comply with all current legislation, policies, and procedures including Critical Control Point 6 (CCP) within HACCP and control of allergens.
* Maintain high standards of food service and safety throughout.
* Proactively ensure cleanliness and working practices meet food hygiene regulations.
* Investigate and address food hygiene safety breaches promptly.
* Handle complaints regarding the retail environments.
* Provide advice to staff, patients, and visitors on menus and products.
* Ensure lessons learned processes are in place.
* Provide a safe environment for all staff, patients, and visitors.
* Ensure equipment is maintained and serviced properly.
* Manage retail stores ensuring timely purchasing of products.
* Ensure effective stock ordering and budget management.
* Ensure compliance with all CQUIN targets and maintain accurate financial records.
* Monitor the quality and performance of suppliers.
Person Specification
Qualifications
* Educated to degree level in Leadership and Management or equivalent experience.
* Food Hygiene Level 3.
Experience
* Successful track record in a senior retail role within a comparable environment.
* Significant experience in performance management and meeting challenging targets.
* Experience in developing policies and procedures.
* Significant budgetary control experience.
* Experience of retail marketing strategies.
Special Skills & Knowledge
* Risk and compliance knowledge within the catering sector.
* Good numeracy skills and ability to interpret financial data.
* Proficient IT skills including Microsoft Word and Excel.
* Understanding of legal and compliance practices within the catering industry.
* Knowledge of Data Protection and confidentiality requirements.
* Natural ability to motivate and develop staff.
* Effective interpersonal skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service.
Employer details
Employer name: CDD Services (Synchronicity Care Ltd)
Address: Darlington Memorial Hospital, Hollyhurst Road, Darlington, DL3 6HX
Employer's website: https://www.cddft.nhs.uk/
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