PATIENT/CLIENT CARE To be responsible for delivering a customer-focused service to patients. Support the dispensary managers within the different dispensaries to ensure smooth day to day running and delivery of departmental KPIs with a focus on clinical issues impacting workload To promote high quality clinical pharmaceutical care for all patients. To act as lead specialist clinical pharmacist in Patient Services at the PRUH and South Sites. To participate in and contribute to the clinical pharmacy service as appropriate. To provide highly specialised advice on medicine management issues within specialist area. To manage and co-ordinate response to all complaints in Pharmacy as needed. To manage and co-ordinate dispensary incident reviews and investigations making changes to practice as needed.