Are you a process driven Customer Services specialist with experience in services, manufacturing, or engineering who is looking for a new role? Are you confident in working with external customers and internal teams? Are you well organized and proactive in progressing customer requirements from initial order through manufacturing and to dispatch? Are you looking for a role with career development and a route into team management?
Kingscroft has been asked to recruit for a Customer Services specialist for a fast-paced manufacturing business. As the ideal candidate, you will have experience working in an administrative or customer-facing role in a services, manufacturing, or engineering setting. You will be confident in acting as the focal point for customer orders; liaising closely with sales initially and then through engineering, NPI, manufacturing, quality, and dispatch.
The role will include:
1. Supporting customers as the focal point for all product and progress queries on placed orders.
2. Reviewing customer orders from sales and processing through to production planning.
3. Contract review of customer orders, including processing for shipment. Ensure customer requirements are fulfilled.
4. Proactively communicate with customers and suppliers; communicate any anticipated delays and answer any customer concerns.
5. Become a product and process specialist so you can provide general information against customer queries.
6. Manage customers who become inactive and link with sales to reactivate accounts.
7. Understand and comply with the sales system, process, and maintenance of the contact database.
8. Adhere to and comply with the Quality Manual and procedures.
9. Development towards leading a customer-focused team.
This is a fantastic opportunity to take on a key role for a business that is looking to improve its processes to enable continued growth and expansion. The successful candidate will have great opportunities for future career development with a clear path into management and leading customer services with key international customers.
Please apply today for a confidential discussion on the role.
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Job Info
Job Title: Customer Services
Company: CV-Library
Location: [Location]
Posted: [Posted Date]
Closes: Jan 18th 2025
Sector: Customer Services
Contract: Permanent
Hours: Full Time
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