Here at Usk Veterinary Centre, we are looking for an enthusiastic, reliable person to join our close-knit team. You will be our client's first point of contact, so a professional, courteous manner is essential. This role is based across both our Usk and Caerleon surgeries.
Responsibilities
* Greet customers professionally and handle telephone inquiries promptly.
* Manage appointment scheduling, including booking, cancelling, and rearranging.
* Record, pass on, and follow up on enquiries.
* Process payments, including PDQ machine usage, and allocate on the system.
* Promote services, manage debt control, and cash up daily.
* Maintain a clean reception area and process clinic emails.
* Attend team meetings regularly.
Be part of delivering veterinary excellence
We are a two-site, small animal practice in the heart of Monmouthshire. Our branch surgery is within a ten-minute drive away. Our practice is set a stone's throw away from Monmouthshire River which our staff and their dogs enjoy at lunchtime. We are a five-minute walking distance into Usk Town and situated within the Brecon Beacons. The area offers an abundance for you to do in your downtime away from work. Cardiff and Bristol are both within a 45-minute drive.
We have our laboratory for in-house use, DR X-ray machine with SignalPet Use, dental X-ray and separate Dental theatre along with our prep rooms and main Theatre, Ultrasound machine, endoscopy and Walk-In Kennels.
Working as part of a team of 10 reception staff, alongside 7 Vets and 9 Nurses, you will be an integral part of offering our clients the high level of service the practice is proud to provide.
Working pattern
This is a part-time role working 20 hours per week covering a variety of shifts between 8 am - 7 pm and inclusion in the weekend rota.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Pension scheme
* Discounted staff pet care
Usk Veterinary Centre, Usk
The Veterinary Centre, Porth-y-Carne Street, Usk, NP15 1RZ, United Kingdom
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Animals treated
Small animals
Farm animals
Equine
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