Job summary
If you are a motivated and enthusiastic Personal Assistant, with experience of providing support at a senior level, we have an exciting opportunity for you, based at our Trust's Headquarters.
This role will require high levels of confidentiality, attention to detail and the ability to work in a fast moving, and sometimes highly pressurised environment.
Applicants must have the ability to work on their own initiative, with little supervision, but at the same time play an integral role in the wider executive administration team, offering support to colleagues, and others, where required. Experience of formal minute taking is essential.
This is a full time position based at Trust Headquarters in Lincoln.
We offer a fantastic benefits package including a minimum of 27 days holiday (plus bank holidays), flexible home working and NHS pension scheme, as well as access to staff wellbeing services.
For any further information regarding this role, please contact Claudia Richardson, Office Manager and Executive Assistant to Chief Executive on 01522 309203 or via email .
Closing date for applications is Wednesday 18 September 2024.
Main duties of the job
To provide efficient and effective secretarial and administrative support to the Executive Team and specifically to two executive directors.
To provide efficient and effective administrative and minuting support to Board Committee and subgroup meetings.
The post holder will be expected to act on their own initiative and provide cross cover/support for other team members as necessary, in order to facilitate effective service function.
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit to find out more .
Job description
Job responsibilities
To produce accurate, high quality correspondence, reports and other documents, many of which are non-routine, as required using digital systems (Microsoft Teams and office packages).
To provide a full and efficient secretarial and clerical service to Directors, including dealing with incoming and outgoing mail (both by electronic and postal means).
To ensure good communication flows, both internally and externally, on behalf of the Directors.
Develop a positive working relationship with Directors and put in place key systems to enable the Directors to have access to all necessary documentation, when working on and off site
Handle incoming and outgoing telephone calls in a polite and efficient manner, responding appropriately to callers including Trust staff, system partners, regulators and external organisations, maintaining strict confidentiality at all times.
To provide and receive sensitive and sometimes potentially contentious information on behalf of the Executive Team in a courteous manner, maintaining confidentiality at all times.
To maintain diaries, to both maximise and ensure most effective use of Directors time, arranging appointments and meetings as necessary and to have the ability to deal with short notice planning and last minute changes.
Receiving, prioritising and organising appropriate action/distribution of incoming and outgoing mail (including e-mail) and monitoring and action as appropriate e-mails received by the Directors.
Maintain all records, both paper and electronic, in accordance with Trust Records and IG procedures and instituting systems and version control maintenance where required.
To provide an efficient and comprehensive administration service for those meetings detailed in this job description, including: preparation and circulation of agendas and supporting documentation and supporting the use of meeting technologies where appropriate.
Attending meetings and producing high quality and timely minutes, ensuring all attendees are clear of any actions that arise from these meetings.
To organise meetings on behalf of Directors and where required, attend meetings and take minutes.
To support the Trusts vision to become paperless and encourage Directors to do the same.
Recognise the importance of maintaining strict confidentiality in respect of information regarding patients and staff and adhere to the Data Protection Act.
Introduce and implement new policies, systems and procedures in relation to the smooth running of the office.
To comply with Health and Safety Policies, reporting all accidents and incidents to the appropriate manager.
To undertake mandatory training and participate in the appraisal process and in suggested initiatives for personal development.
To assist with the recruitment of and supervise an Apprentice, in accordance with policy, and ensure that they undertake mandatory training and participate in the supervision and appraisal process.
To act on behalf of senior staff in their absence by making rapid and accurate assessment of urgent / delicate situations and disseminating or referring for advice to appropriate personnel, as required, in order to ensure deadlines are met.
To be responsible for authorising non-pay budgets as delegated by Directors, as per the Trusts purchasing policy, and ensure that all equipment and resources within the department are maintained and work effectively at all times.
To monitor sickness and absence and complete Healthroster for Director direct reports, producing reports and statistics as required.
Assist the Directors by researching, obtaining and preparing information for the production of reports and other documentation as required.
To provide cover in the absence of PA colleagues to ensure continuity of an efficient and effective administrative service to the Executive Team.
To recognise the need for flexible working and be willing to undertake extra duties as and when required that are commensurate with the grade and responsibilities of the post, including providing cover for other admin staff within the service.
Person Specification
Qualifications
Essential
1. RSA III / Diploma level qualification in Word processing and shorthand or equivalent in typing/word-processing.
2. NVQ 4 in Business Administration or equivalent experience.
3. English language 'O' level/GCSE or equivalent.
4. Willingness to undertake additional training as necessary.
5. Audio Typing
Desirable
6. Shorthand RSA III.
7. Shorthand skills of at least 60wpm
Experience
Essential
8. Relevant experience with all Microsoft 'Office' packages.
9. Relevant secretarial experience
10. Experience in working with senior managers and in managing confidential issues and matters.
11. Excellent organisational and time management skills
12. Experience of co-ordinating and collaborative working.
Desirable
13. Diary Management including electronic diary management
14. Previous experience in a medical or NHS setting.
Skills
Essential
15. Excellent organisational skills.
16. Diary management skills.
17. Ability to take and produce formal minutes of meetings at a senior management level
18. Ability to adapt to change and to develop services and systems to meet changing requirements.
19. Excellent communication skills both written and verbal
20. To be able to travel without the use of public transport to participate in meetings and training in other parts of the county