Job Description
Location: 10 Paradise Walk
Job Context: It is most likely that you will be the first person that our guests will meet, and the first impression that you give affects greatly what they think of the Hotel. Therefore, you are expected always to be well presented, to treat the guests in a friendly and professional manner, and to personally assume responsibility for resolving any queries or requests they have.
Scope and Purpose of the Job: To assist in the organisation, supervision and smooth running of Reception and the Reception team, to ensure all guests are treated in the correct manner, and that all Front of House administration tasks are completed in accordance with Company procedures.
About The Role
Primary Duties and Responsibilities:
* Receiving and registering guests on arrival, bearing in mind confidentiality and Data Protection at all times.
* Control and processing of advance bookings and reservations.
* Receiving and delivering any guest items.
* Compilation of guest billing and payment.
* Daily room allocations.
* Confidential storage of all records.
* Dealing with any/all guest queries as appropriate.
* Provide maximum guest satisfaction at all times.
* Cash handling/reconciliation.
* To be fully conversant with all facilities and services within the hotel, to be aware of and to anticipate guests' needs, and to ensure that all opportunities to increase sales are maximised.
* To be conversant with and to operate all in-house administration procedures (both computerised and manual), and to be able to operate effectively all business equipment required in the operations of Reception.
* To know of the amenities and attractions in the local area.
* To be fully conversant and comply with health, safety, hygiene, fire and security regulations and procedures of the hotel, and to ensure others are aware of their responsibilities in this regard.
* To ensure that a high standard of cleanliness and hygiene is maintained at all times in the Reception area.
* To maintain a high level of co-operation with all other departments in the hotel.
* Answering telephone calls, taking reservations, check-in and out procedures, typing correspondence, upkeep of postings ledger, handling cash and liaising with all departments.
* Communicating effectively with Concierge to deliver/store guest luggage as appropriate.
Occasional Duties:
* To assist and take part in training courses as required.
* To assist Management in the collation and presentation of statistical data and management information.
* Any other duties as required by Management.
Skills Needed:
Required Criteria:
* Welcoming, friendly, helpful demeanour.
* Computer literate to include Excel, Microsoft Office.
* Excellent organizational skills.
* Ability to multi-task and work under pressure.
* Flexible working pattern.
* Excellent interpersonal skills.
* 6 months reception experience.
* Right to work in the UK.
Desired Criteria:
* 6 months hotel reception experience.
* Fluent in a 2nd language.
Closing Date: Sunday 9th February, 2025
Contract Type: Full-time
Salary: £11.75 Hourly
Seniority Level: Not Applicable
Employment Type: Full-time
Job Function: Administrative
Industries: Hospitality
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