* Service Administrator
* £24 - £26k
* Full-time - 40 hours pw
* 30 days holiday
* Company sick pay
* Westfield Health
We are looking for an enthusiastic individual to join our busy team as a Service Administrator at Duckworth Land Rover, Market Rasen. This is an excellent career opportunity for the right candidate!
Experience as an administrator is essential with a minimum of 2 years experience as an automotive Service Advisor, as is a working knowledge of Kerridge. Full training will be given for the right candidate.
Key duties will include, but are not limited to:
* Process work orders, including the creation, updating, and closing of orders, to track and document service activities accurately.
* Manage and maintain service records and documentation, ensuring all service activities are logged and customer information is up-to-date.
* Handle customer inquiries and complaints, providing high-quality customer service to resolve issues and maintain customer satisfaction.
* Generate and issue invoices for services rendered, ensuring accurate billing and timely payment collection.
* Demonstrate the JLR Customer First Behaviours in all interactions with customers and colleagues.
* Deliver outstanding customer service.
* Organise vehicle delivery/collection or courtesy car arrangements.
* Initiate and maintain accurate job and customer records and follow-up systems.
* Support the Service Manager and team to meet objectives as required.
You will need an eye for accuracy and detail, be calm under pressure, and enjoy working in a fast-paced environment.
We offer a fantastic package based on experience, including a bonus scheme.
* Our commitment to retain and engage our valued employees includes offering the following range of benefits:
* Company pension
* Death in Service Benefit
* Employee discount
* Cycle to work scheme
* On-site parking
* Employee Health & Wellbeing Scheme
* Employee referral programme
* Additional holidays for long service
Please apply online if you feel you have the required skills and experience for the role.
Job Types: Full-time, Permanent
Pay: £24,000.00-£25,000.00 per year
Benefits:
* Additional leave
* Company pension
* Free parking
* Health & wellbeing programme
* Sick pay
Schedule:
* 8 hour shift
* Monday to Friday
* Weekend availability
Work Location: In person
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