Job summary Senior position encompassing reception and admin duties in a small family GP surgery in Hall Green. The position is part time 22 hours per week. Flexibility is required as you will have to cover reception holidays/sickness. You would be working in reception along with scanning, summarizing, processing basic referrals, paperwork as needed and processing patient recalls. Full training is provided, you need to be flexible, organised and eager to learn. Most importantly you would need to be very flexible and able to cover extra shifts on a regular basis. There will be some lone working and you may be responsible for opening/closing the building. Main duties of the job EXACT HOURS: Mon 12-6.30, Thurs, Fri 10.00am - 6.30pm. These hours the core hours and extra hours will be required Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Be responsible for reception rotas and covering hours Pulling/filing notes for surgeries and update as necessary Filing post in medical records Receiving patients consulting with members of Practice team Be able to cover all reception position as necessary. Electronic processing of all workflow increasingly important Process appointment requests for today future appointments from patients by telephone and in person. Deal with visits requests Registrations of new patients computer data entry and medical records. Scanning and adding to patient record Workflow and summarizing Process patients change of address computer data and medical records (have knowledge of Practice area. Process repeat prescription request in accordance with Practice guidelines. Have working knowledge of telephone, during and after hours. Answering telephone in a patient and professional manner. Directing patients based on their needs Any other tasks allocated by managers About us We are a small family practice. We know our patients well and have strong relationships with them. This is an opportunity to be part of this small team Date posted 13 February 2025 Pay scheme Other Salary £13.20 an hour Contract Permanent Working pattern Part-time, Flexible working Reference number A1204-25-0000 Job locations 265 Baldwins Lane Birmingham B28 0RF Job description Job responsibilities JOB DESCRIPTION JOB TITLE: Admin/Reception REPORTS TO: PRACTICE MANAGER EXACT HOURS: Mon 12-6.30, Thurs, Fri 10.00am - 6.30pm. These hours the core hours and extra hours will be required Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Administration To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Be responsible for reception rotas and covering hours Pulling/filing notes for surgeries and update as necessary Filing post in medical records Fax and photocopy as requested Reception Receiving patients consulting with members of Practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary. Electronic processing of all workflow increasingly important Appointments Process appointment requests for today future appointments from patients by telephone and in person. Deal with visits requests Computer Registrations of new patients computer data entry and medical records. Scanning and adding to patient record Workflow and summarizing Process patients change of address computer data and medical records (have knowledge of Practice area. Process repeat prescription request in accordance with Practice guidelines. Telephone Have working knowledge of telephone, during and after hours. Answering telephone in a patient and professional manner. Directing patients based on their needs Call patients to invite in for appointments Other Tasks Ensure building security have thorough knowledge of doors/windows/alarm. Process referrals Any other tasks allocated by managers Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development:The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality:The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication:The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services:The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Job description Job responsibilities JOB DESCRIPTION JOB TITLE: Admin/Reception REPORTS TO: PRACTICE MANAGER EXACT HOURS: Mon 12-6.30, Thurs, Fri 10.00am - 6.30pm. These hours the core hours and extra hours will be required Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Administration To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Be responsible for reception rotas and covering hours Pulling/filing notes for surgeries and update as necessary Filing post in medical records Fax and photocopy as requested Reception Receiving patients consulting with members of Practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary. Electronic processing of all workflow increasingly important Appointments Process appointment requests for today future appointments from patients by telephone and in person. Deal with visits requests Computer Registrations of new patients computer data entry and medical records. Scanning and adding to patient record Workflow and summarizing Process patients change of address computer data and medical records (have knowledge of Practice area. Process repeat prescription request in accordance with Practice guidelines. Telephone Have working knowledge of telephone, during and after hours. Answering telephone in a patient and professional manner. Directing patients based on their needs Call patients to invite in for appointments Other Tasks Ensure building security have thorough knowledge of doors/windows/alarm. Process referrals Any other tasks allocated by managers Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development:The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality:The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication:The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services:The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification Experience Essential Experience working in primary care reception is essential Desirable Emis Web experience desirable Person Specification Experience Essential Experience working in primary care reception is essential Desirable Emis Web experience desirable Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Baldwins Lane Surgery Address 265 Baldwins Lane Birmingham B28 0RF Employer's website https://baldwinslanesurgery.info/ (Opens in a new tab)