Job summary
Job Title: Service Adviser / Administrator
Department: Water Treatment & Hygiene
Reporting to: Senior Service Adviser
Location: Burntwood
Hours of Work: 40 hours per week (full-time)
Job overview
TECS Group is a specialist provider of Water Treatment, Water Hygiene and Legionella Control services. We have offices in Central London and the West Midlands and work for some of the UK’s leading public and private sector organisations. We combine our extensive technical expertise with our practical technology solutions to help our customers comply with their complex building compliance requirements.
We are currently seeking a dynamic and enthusiastic Customer Service Adviser to provide contract administration support to the operations team to meet the needs of our customers as well as the businesses wider strategic objectives. The role is varied and represents an opportunity to work closely with the Senior Operations Manager and Senior Service Adviser with excellent career progression prospects for the right candidate.
Main duties and responsibilities
This role will include a variety of tasks including the following:
* Answering calls from customers and logging the call details onto our proprietary software platform (360 Compliance).
* Support the Senior Operations Manager and Senior Service Adviser with producing monthly customer reports.
* Ensure the day-to-day jobs assigned to each Service Technician are completed on time and accurate work reports are sent to our customers.
* Manage consumables used by Service Technicians.
* Issue Purchase Orders to suppliers and support the Senior Service Adviser with monthly invoicing.
* Liaise with Service Technicians on a daily basis to gain information on the jobs they have completed and ensure this information is relayed to our customers.
* Keep our customers updated with Service Technician details / attendance times for reactive calls.
* Upload completed job reports and supporting invoices to our customers' portals.
* Co-ordinate the submission of completed Legionella Risk Assessments to our customers.
* Monitor ongoing project works in relation to costs.
* Liaising with customers, contractors and suppliers, as necessary to plan in work schedules, request or provide feedback and chase up works.
* Timely updating of all documentation to support the job costing and invoicing process.
Work at all times to our company values
Community
We foster strong relationships and trust in the communities we serve through collaboration, respect, and integrity.
Professionalism
We achieve business success through exceptional service, delivered with the highest level of skill, courtesy and ethics.
Transparency
We operate openly and honestly with our teams, customers and the wider public to build lasting relationships.
Accountability
We take ownership of our actions, do the right thing by others, and contribute to a shared culture of responsibility.
Qualifications and professional experience
Essential:
* Previous experience within a helpdesk/customer service environment.
* Confident dealing with customers, Service Technicians and internal staff to ensure the smooth running of our long-term contracts.
* Excellent attention to detail.
* Ability to work on own initiative as well as part of a team.
* Strong all-round communication skills.
* Able to prioritize work, remain calm and maintain standards when under pressure.
* Competent user of Microsoft Outlook, Word, Excel and other cloud-based software platforms.
Key Competencies:
* Customer focused approach with a desire to provide excellent customer service.
* Excellent written and verbal communication skills.
* Effective relationship developer, who can contribute to a team-based culture.
* Ability to champion, support and deliver business initiatives.
* Ability to work unsupervised and take responsibility.
* Ability to remain calm under pressure.
* Ability to demonstrate initiative and offer new ideas.
* Adaptable and flexible in approach to work required.
* Willingness and ability to work as a member of a team.
Hours of work & location:
This is a full-time role, 40 hours per week, Monday to Friday and you will be based from our office in Burntwood.
Remuneration, annual leave and benefits:
Salary range of £23,000 - £24,000 dependent on experience. Group pension. 24 days holiday per year (plus bank holidays). Excellent career progression prospects.
TECS Group is an equal opportunities employer
Job Types: Full-time, Permanent
Pay: £23,000.00-£24,000.00 per year
Benefits:
* Company events
* Company pension
* Free parking
* On-site parking
* Referral programme
Schedule:
* 8 hour shift
Ability to commute/relocate:
* Burntwood: reliably commute or plan to relocate before starting work (required)
Experience:
* Customer service: 1 year (required)
Work Location: In person
Reference ID: TECS/005
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