Job Title: Client Care Advisor (Veterinary Receptionist) Salary: £22,542.00 per annum Location: Pets 'n' Vets, The Roundhouse Veterinary Hospital, Pollokshaws Job Type: Permanent, Full-time Hours: 37.5hrs per week (4 days over 7) We are currently seeking a new Receptionist to join our fantastic team We would like to hear from candidates who are friendly, customer-focused and confident working in a busy environment. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service. Must be flexible to support all of our Veterinary Practices as required. Roles and Responsibilities: - Welcoming and registering new customers. - Booking in customers and making sure they receive gold standard care - Answering the telephone and dealing with a range of customer queries - Managing customer expectations regarding wait time. - Administration duties e.g. scanning paperwork, filling in forms etc. - Taking payments - Promoting offers and services Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor's behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive. Experience required - Confident using the telephone - Reception or Client Care experience - Cash handling and till operation - Previous experience of working in a veterinary/doctors surgery (Desirable) - IT skills - confident in the use of Word, Excel and Outlook as a minimum Benefits - 5 weeks holiday plus bank holidays and Birthday Leave - Career progression opportunities - Staff discount schemes - Life Assurance - Enhanced sickness pay - Enhanced equal family leave - Employer contribution pension scheme - Wellness program including: - Employee assistance program - Eyecare voucher scheme - Free annual Flu jab - Cycle to work scheme - Recruitment referral reward scheme - BVRA & Colourful CPD registration About Us At our heart we are a business made up of animal lovers. We are incredibly passionate about what we do, and believe we are a little different to other veterinary practices. We offer the most up to date facilities and treatment, whilst firmly adhering to the values of traditional Glasgow veterinary care. All of our practices are RCVS accredited, including our Roundhouse Hospital which has been accredited with the prestigious RCVS Small Animal Hospital Accreditation. The Pets'n'Vets Family is a great Glasgow success story; an expanding and progressive network of practices, with a very proud history and strong Glasgow roots. To apply, please complete the quick application form below. Alternatively, for more information, please contact Katie Knight on katie .knightlinnaeusgroup.co.uk