Job Introduction
* 30 hours per week
* Monday - Friday
* £ per hour
* Free Car parking
Check your local transport links here : - the destination you should input is Colchester, CO2 7UT
Job Introduction
Join us as an Administration Officer in the Accommodation Services Unit (ASU) at Merville Barracks, Circular Road South, Colchester, where you will play a pivotal role in ensuring high standards of service and supporting operational excellence. Your organisational skills will ensure that everything behind the scenes operates efficiently, while providing the support needed by our managers. You’ll interact with Armed Forces personnel daily, improving their quality of life and making a positive impact on all you encounter.
What You’ll Do:
* Organise, prepare, and store information in both paper and digital formats.
* Ensure that service standards outlined in the Service Standards Statement (SSS), associated authority regulations, and contractual terms and conditions are met, maintained, and continuously improved for the assigned business area.
* Provide exceptional customer care and support to clients, ensuring services are delivered to the highest standards.
* Continually monitor service standards and practices; prepare and conduct desktop monthly service audits to ensure compliance and high performance.
* Manage key services, including monthly returns to the Authority and ordering new keys as required.
* Order and manage catering equipment through Lockhart, in collaboration with the ASU Furniture Supervisor.
* Provide support to the Logistic Support Services Manager and Procurement Supervisor. Deputize for the Logistic Support Services Manager in their absence, particularly in supporting the PFI furniture provision to the customer/client.
* Undertake and manage furniture audits using the CAFM system Planet.
* Record holidays and absences, ensure team meetings are held in compliance with the set agenda, and monitor shared email and CAFM system for helpdesk calls, assigning jobs to the fitter team.
* Provide administrative support when required, including filing, photocopying, typing, and performing other relevant administrative tasks.
* Complete first aid checks monthly, record and manage loan item bookings, order stationery as required, and maintain the central archive store.
* Maintain and monitor effective training for colleagues, ensuring all staff receive the necessary advice and training related to company policy and operations.
What You Bring:
* High IT skills, with proficiency in MS Office and CAFM systems
* Confident communicator, both verbal and written, with the ability to effectively interact with colleagues, clients, and customers.
* Discreet, sensitive, and fully aware of the need for confidentiality at all times.
* Courteous telephone manner and a professional approach when communicating.
* People-friendly and approachable, with strong interpersonal skills.
* Good timekeeping and ability to manage multiple tasks efficiently.
* Strong customer service skills and a proactive approach to problem-solving.
* Ability to work on your own initiative while maintaining a collaborative team spirit.
* Excellent organizational skills and attention to detail.
* Previous experience in a similar role is a plus, but if you're quick to adapt and have strong computer skills, we'd love to hear from you.
What we offer:
* On-the-job training with experienced professionals
* Fully funded apprenticeship qualifications
* Career development opportunities within Sodexo
* A friendly and supportive work environment
* Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
* Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.
* Career Growth – Apprenticeships, learning tools, and development opportunities.
* Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.
Join us and be part of a company that values its employees and offers real career growth opportunities.