Visitor Operations & Experience Manager - Dungannon
Summary
***INTERNAL APPLICANTS ONLY***
We've got an opportunity for a Visitor Operations and Experience Manager to join our Property Leadership Team at our Mid Ulster portfolio (The Argory, Springhill, Ardress, Derrymore, Wellbrook Beetling Mill and Gray’s Printing Press).
You'll have the chance to develop an outstanding visitor offer and diversify audiences in one of the most high-profile portfolios of Europe’s largest conservation charity, looking after nature, beauty and history for everyone to enjoy.
What it's like to work here
Working with key partners, you’ll open up Mid Ulster’s history, stories and natural beauty for visitors to enjoy, delivering high quality experiences appealing to diverse audiences. You’ll design, deliver and promote our products and programming, championing accessibility and advocating our ‘Everyone Welcome’ values.
The job is sometimes pressured, but it’s a beautiful place to work and we love to share the pleasures of Mid Ulster with our visitors. You'll take part in duty management, deputising for the General Manager (including regular weekends) as well as running the visitor operation and setting our strategic direction.
What you'll be doing
As a member of the leadership team, you’ll oversee day-to-day visitor operations, ensuring excellent everyday delivery. With a famous hotel as our tenant in the centre of the estate, our level of service has to be the best. You'll have budgetary control, whilst maximising income generation, from admissions, events and membership to be re-invested at our Mid Ulster properties.
You’ll create a positive and productive work environment for your team, who lead on visitor welcome, events, learning, marketing and more. You’ll manage the recruitment, coaching and staff development within our excellent visitor facing team. You’ll also manage volunteers, whose time and energy enables us to open across a seven-day week, all year round.
Please also read the full role profile, attached to this advert.
Who we're looking for
We'd love to hear from you if you have:
* an in-depth understanding of visitor operations and high-quality engagement.
* ability to engage with our partners and collaborators with ease and confidence.
* ability to keep a calm presence at a busy property
* proven abilities in leading an operation (including rotas, budgets and planning across a complex site)
* a collaborative leadership style, taking time to support your team and everyone across the portfolio
* experience of developing and delivering programmes of events and exhibitions supported by effective marketing campaigns
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.