Base Data Transformation & Insights Automation Manager
Posting Date: 19 Mar 2025
Function: Commercial Services
Unit: Consumer
Location: UK Wide, United Kingdom
London, Birmingham or Bristol
3 days in the office, 2 days wherever
About EE
We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.
We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.
The Base Management team are responsible for using base insights to create, execute and optimize personalized base programmes and journeys (for outbound and inbound) across the customer lifecycle to drive traffic and conversion supporting x-sell, regrade revenue and churn targets that drive base growth.
The Base Transformation Manager (Regional) is responsible for supporting the Senior Base Transformation Lead in driving the regional transformation to ensure we transform the way we approach base management to a fully regional approach that drives commercial outcomes for the business.
What you’ll be doing
* Supporting the Senior Base Transformation Lead to ensure the right data is available in GCP working with Data products team and owner of relevant data feeds
* Supporting the SBT Lead to ensure relevant data products are feeding into automated triggers using NBA/PEGA/Unica working with CRM Ops teams
* Supporting the SBT Lead to build and develop IBRO Qlik tools to create regional insight dashboards working with Qlik team and Senior Analysts in Base Management
* Supporting the SBT Lead to work with data science to develop regional dedicated modelling that can feed into PEGA/NBA/OB comms
* Supporting the SBT Lead to ensure to performance manage triggers and feed into SPO BB & TV plan
* Present and influence at MD/Director level where needed.
The skills and experience you will have under your belt
* Results driven commercial thinker with customer focused mindset
* Experience in data analysis (SQL, Big query) and data strategy
* Good understanding of how we can use data to drive outcomes through key decisioning tools and platforms
* Owning and driving outcomes - able to navigate complex business issues across multiple stakeholder groups
* Growth mindset – always open to learning and adapt to the situation to drive the right outcomes
* Ability to tell simple stories using data and insight to bring to life and make decisions
* Able to influence senior stakeholders across a range of complex issues
* Able to have brave conversations including setting clear expectations of what is required from team
What's in it for you? What are the benefits?
BT, we entertain, educate and empower millions of people every single day. Working here, you’ll receive an attractive salary and a range of competitive benefits, but you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity.
• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target performance bonus
• Life Assurance
• Pension scheme if you pay in 5% BT will pay in an additional 10%
• Option to join the Healthcare Cash Plan or other benefits
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest BT broadband packages
• BT TV, including TNT Sport and the NOW Entertainment membership
• 50% discount for friends and family on EE SIM only plans
• World class training and development opportunities
• Volunteering days so you can give back to your local community
BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed.
We value diversity and celebrate difference. We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
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