About the role:
First point of contact for enquiries made to the Housing Service by tenants, residents and clients who are or who are faced with being homeless via telephone, webchat and e-mail.
About you:
• Have excellent communication skills.
• Be confident and able to show empathy & respect.
• Problem solver and able to work on own initiative.
• Have experience of working with range of IT systems.
• Know how to deal with challenging customers & situations.
What you will do:
• Provide accurate advice, information & assistance to our tenants & customers.
• Be an active team player within a very small team.
• Collect and evaluate sensitive & personal data provided by homeless clients.
• Take rent payments.
• Deal with difficult customer issues and try and resolve complaints by liaising with other members of the Housing Team.
This position has a requirement for a Standard DBS Check