Job summary Band 3 Reception Team Leader - Emergency Floor We are looking for 4 Reception Team Leaders (21 hrs per week) to work within our friendly reception desks across the Emergency Floor (A&E, EAU, AEC & Guildford Ward). You will work as part of the Emergency Floor's multi-disciplinary team, providing a 24 hour Reception service The successful candidates will support and deputise for the Reception Manager and duties will be of a varied nature in accordance to the needs of the Emergency Department. Main duties of the job The role is diverse, with each day bringing new challenges. You will have proven ability in using your own initiative and working with confidential information, showing attention to detail and the ability to work accurately. A confident and assertive personality will be an asset. The Royal Surrey County Hospital NHS Foundation Trust offers an excellent range of exciting, rewarding roles with fantastic opportunities for career support and development / training as well as a great range of employee benefits. About us Royal Surrey is a compassionate and collaborative acute and community Trust. Recognizing that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure. We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley. We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC. Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us. A video about the Royal Surrey - https://www.youtube.com/watch?v5HsiGn9joTQ Date posted 31 October 2024 Pay scheme Agenda for change Band Band 3 Salary £25,329 to £26,958 a year per annum pro rata inc HCAS Contract Permanent Working pattern Part-time Reference number 384-SB-EMF12589-H Job locations Royal Surrey Hospital Egerton Road Guildford GU2 7XX Job description Job responsibilities To support the Reception Manager in providing and co-ordinating an efficient and comprehensive reception, administrative and information collection service for the Emergency Department. To ensure that all departmental and Trust processes are adhered to and followed. The post holder will be responsible for the training and development of their team to maintain a high level of customer support at all times. Job description Job responsibilities To support the Reception Manager in providing and co-ordinating an efficient and comprehensive reception, administrative and information collection service for the Emergency Department. To ensure that all departmental and Trust processes are adhered to and followed. The post holder will be responsible for the training and development of their team to maintain a high level of customer support at all times. Person Specification Qualifications Essential General education to GCSE level. Knowledge and Experience Essential Previous experience in patient contact position. Desirable Previous NHS experience in an admin role Person Specification Qualifications Essential General education to GCSE level. Knowledge and Experience Essential Previous experience in patient contact position. Desirable Previous NHS experience in an admin role Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal Surrey NHS Foundation Trust Address Royal Surrey Hospital Egerton Road Guildford GU2 7XX Employer's website https://www.royalsurrey.nhs.uk/ (Opens in a new tab)