We are recruiting for a Colposcopy Coordinator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
We are looking for a highly motivated individual to work within our Women's & Children's division. You should have an eye for detail; accuracy is essential, and you will need to be able to work under pressure to meet deadlines. You must have the ability to work without direct supervision, prioritize, and manage workloads.
The post holder will be the point of contact and communication for general practitioners, consultant colleagues, nursing staff, administrative and other hospital staff, patients, relatives, and outside agencies. You must be a team player.
Our Values are Include, Respect, and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
The post holder will co-ordinate the work within the Colposcopy Department to facilitate the smooth running of the service by ensuring robust management and streamlined administrative processes that revolve around the patient and their individual needs in alignment with agreed timeframes.
The post holder will proactively manage and track via a daily patient tracking list all Colposcopy referrals, ensuring that patients are booked by the Colposcopy booking clerk within the set timeframes. They will work closely and liaise with Patients, GPs, Consultants/Colposcopists, Cytology, Nurse Specialists, Health Records, and the management teams within the Trust.
The post holder will be required to support the Department's Lead Colposcopist for mandatory quality assurance audits when required. They will be responsible for managing the MDT process and assisting in the completion of the quarterly KC65 report, maintaining databases for the Colposcopy service to meet the requirements of the national cervical screening programme.
The post holder will also gain knowledge and understanding of the Hysteroscopy Service, providing relevant cross cover across the two services.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide, and our 6,000 dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II, Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability or a life event, such as menopause, please let us know so that we can consider your application fairly and support you during the selection process.
We are committed to a positive work-life balance for our employees. Employees are entitled to seek flexible working patterns, and we are committed to listening and considering all requests. Such requests need to be made and considered formally and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job responsibilities
Please see the attached job description and person specification for more detailed information on the responsibilities of the role.
Person Specification
Qualifications / Training
* Computer literacy, inputting data and interrogation of information
* General office and clerical procedures
* Understanding confidentiality and data protection requirements of the post
* Knowledge of Patient Administration System
* GCSE (A - C) or equivalent, demonstrating a good level of literacy and numeracy
* RSA stage I or II typing or the equivalent
* RSA Word Processing
* Medical terminology
* NVQ in Business or Office Administration
Previous Experience
* Good verbal and written communication skills
* Filing and documentation storage
* Good keyboard skills, use of data entry systems
* Dealing with public inquiries in person and over the telephone
* Dealing with people of different abilities and experience, cultures, languages, and communication methods
* Able to work to deadlines
* Able to deal courteously and effectively with people in different and sometimes challenging situations
* Good telephone manner and general communication skills
Skills
* Flexible and adaptable to different circumstances
* Ability to remain calm under pressure
* Good understanding of and ability to demonstrate customer care
* Ability to meet deadlines
* Ability to manage your own workload and work in a team
* Understanding of and commitment to equality, diversity, and inclusion
* Role model our Trust Values every day
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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