Customer Care Advisor
Location: Donnington- Telford
Salary: Up to £24K per annum
Mon- Fri- 9am-5.30pm.
Fixed Term 8 months contract.
Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join our Customer Care team in Telford.
As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.
Benefits:
* 31 days holiday, rising to 38, after longer service (inclusive of bank holidays)
* Pension & Life Assurance Scheme
* Private medical insurance (after one year of service)
* 2 fully paid community volunteering days each year
* Referral Scheme
* Opportunity for career break – after 3 years of service
As a Customer Service Advisor, you will be responsible for:
* Providing customers with the highest level of customer experience
* Working to deadlines while providing quality customer service
* Updating and maintaining customer records on an ongoing basis
* Providing support to our field-based and inside sales teams
* Promoting products on calls in line with relevant promotional activity
The ideal Customer Service Advisor will:
* Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
* Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience
* Have the ability to work as part of a team and achieve common goals
* Be highly organised with excellent attention to detail
* Be computer literate
As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community.
We’re committed to the wellbeing of all our staff and to the sustainability of our environment.
Agency CVs will not be accepted.
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