Job Description
TEXO Recruitment is delighted to be working on behalf of our Aberdeen-based client to recruit an Export Coordinator for a full-time, permanent role. This is an exciting opportunity for an experienced individual to coordinate shipments from start to finish, ensuring exceptional customer service and contributing to the team's overall success.
Key Responsibilities:
1. Assist with onboarding new clients and managing existing ones, ensuring smooth transitions and satisfaction with services
2. Build and maintain strong relationships with core clients and work closely with the Sales team to achieve set goals
3. Attend regular client meetings and provide ongoing support to the Export Team
4. Book shipments with airlines, shipping lines and road transport companies
5. Ensure accurate entry of consignment and client details into the system
6. Process all relevant shipping documentation, including MAWB, HAWB, Bill of Lading, CMR and Standard Shipping Note
7. Process customs declarations through ASM Sequoia software, adhering to HMRC regulations and destination-specific documentation requirements
8. Ensure monthly KPIs are met, and billing requirements are completed in a timely manner
9. Participate in weekly team meetings to discuss workload, issues, and opportunities
10. Address day-to-day client and vendor issues, including NCRs, and feedback an...