Can you demonstrate exceptional drafting skills?
Are you a natural influencer who loves to have challenging conversations?
Do you have experience of working successfully in a fast-paced environment?
If so, we'd love to hear from you!
The successful post holder will be responsible for overseeing the preparation of all high-level correspondence and enquiries, including complaints at all levels, ministerial and chief executive correspondence and parliamentary questions for the Driver and Vehicle Standards Agency (DVSA). High-level correspondence and enquiries will be responded to in the required standard and within the target deadlines.
The post holder will oversee and contribute to the drafting of ministerial submissions, briefing and correspondence and oversee the handling of referral of cases to the Independent Complaints Assessor (ICA) and Parliamentary and Health Service Ombudsman (PHSO). Responsibility for the implementation of any resulting remedial actions will also be required. The processing of requests for information, made under the Freedom of Information Environmental Information and Data Protection Acts will form part of this role, as well as the processing of MOT appeals.
The post holder will work as the Cross Government Complaints Handlers’ group and work with colleagues within the Department for Transport (DfT) complaints handlers’ group.
Responsibilities include, but are not limited to:
* Oversee the responses to incoming correspondence.
* Support the team to draft routine submissions and briefings, as well as urgent non-standard commissions.
* Ensure the public liaison team responds to appeals against not being allowed access to the MOT scheme or being removed from it.
* Ensure the team complies timely and accurate case referrals when customers ask for their complaints to be referred to the ICA and/or PHSO.
* Demonstrate leadership by providing influence, direction and guidance to staff to support the delivery of objectives.
For more information about the role and responsibilities please see the attached Candidate Pack.
Additional Information
This role can be based in Birmingham, Bristol, Leeds, Newcastle, Nottingham or Swansea, your presence at one of these locations will form part of the working arrangements agreed with you. This role is suitable for hybrid working, and therefore a combination of workplace and home-based working can be accommodated subject to business requirements. Hybrid working is a non-contractual arrangement where employees have the flexibility to work remotely combined with a minimum of 60% of their working time a month at either their principal workplace (one of the locations cited in the advert) or, when required for business reasons, to carry out separate duties at alternative working locations or DVSA sites. There may be occasions where you are required to attend above the minimum expectation.
If you have questions regarding how hybrid working is practiced within the business area, or any reasonable adjustments or flexible working arrangements you may currently have or need in place if successful in your application, please contact the Vacancy Holder (see advert for contact details).
The successful candidate may be required to travel to other sites, including overnight stays on occasions.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 30 hours per week.
This post is offered on a Fixed Term Appointment (FTA) basis.
Permanent Civil Servants will be appointed on an inward loan and subject to the terms of the agreed inward loan. You must have your home departments approval to return to them at the end of the loan before you apply. Internal candidates will return to their previous post at the end of the loan period, which will need to be agreed with your line manager in advance. If your home department cannot agree to release you on loan, there is the opportunity for you to move across to the department on a fixed term appointment. In this instance the Department for Transport would become your home department and if there is no role available for you at the end of this appointment, you would be subject to the redeployment and redundancy process.
If you're employed by a non-departmental public body (NDPB) by moving jobs this will involve a change of employer, and you may break the statutory rules on continuity of employment.
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .