At Popmenu, we're dedicated to transforming the restaurant industry by offering cutting-edge technology and robust support. Are you a solutions-oriented professional with a knack for guiding clients through the integration process of new software? If so, we want you to join our dynamic team!
Popmenu is currently seeking a Client Support Integration Subject Matter Expert to be a crucial part of our customer success journey. This role is ideal for someone who thrives in a fast-paced environment, is passionate about client relations, and possesses a strong technical background.
About this Opportunity:
Popmenu is a fast-growing, venture-backed SaaS company, currently supporting over 5,000 restaurants with innovative technology solutions. Our team is dedicated to helping restaurants connect with their customers in new and engaging ways, offering features that empower owners to succeed in a competitive market.
Whats On Your Plate:
As the Client Support Integration SME, you will play a pivotal role in ensuring our clients have a seamless experience while integrating Popmenu’s solutions into their restaurant operations. You will serve as a technical expert, providing support and guidance during the implementation phase, troubleshooting any issues that arise, and training clients on how to maximize their use of our technology. Your comprehensive knowledge of Popmenu’s product suite will empower you to provide high-level assistance and foster strong relationships with our clients.
Key Responsibilities:
* Act as the primary point of contact for clients during the integration process, ensuring a smooth and successful onboarding experience.
* Offer technical expertise and troubleshooting support to address client inquiries and challenges.
* Develop and deliver training sessions to clients, enhancing their understanding and utilization of Popmenu’s technology.
* Collaborate with internal teams to identify and resolve integration issues and improve processes.
* Gather and analyze client feedback for product improvements, advocating for client needs.
Requirements
* Bachelor's degree or equivalent experience in a relevant field
* 3+ years of experience in client support, technical support, or a similar role
* Strong understanding of SaaS applications and technical integration processes
* Exceptional communication and interpersonal skills, with an emphasis on client service
* Ability to troubleshoot technical issues and provide efficient solutions
* Strong organizational and time management skills, ensuring projects remain on track
* Experience training and supporting clients in a technology-based environment
* Flexibility to adapt to a rapidly changing environment
Benefits
What We’re Serving:
* We know that great ideas are rooted in diverse culture and experience. We are always striving to create an environment where everyone feels a sense of belonging.
* Genuine Core Values: We asked our employees what’s most important to them in the workplace and carefully sculpted our 4 core values to truly represent our company culture. On a quarterly basis, peers recognize each other for exemplifying our values with what we call “Super Booms”.
* Visible Growth and Development: There is no way to avoid personal growth in a start-up! We keep innovating and improving and our team members keep growing as well.