Location: Rainbows Charity Shop, Daventry NN11 4PN
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Are you an experienced retail manager who thrives on delivering great customer service? Do you enjoy leading a diverse team, overcoming challenges, and making a real difference? If so, we’d love to hear from you!
Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.
Our retail shops are essential to funding this care. With government funding covering only seven weeks of our annual costs, our shops and supporters help keep Rainbows going for the other 45 weeks of the year.
As we grow, we’re excited to be opening a new shop in Daventry—and we’re looking for a motivated and experienced Shop Manager to lead it.
Location: Daventry (with travel to the Hospice in Loughborough for Corporate Induction and meetings as well as other shops across the East Midlands)
Hours: 37.5 hours per week, working 5 out of 7 days (including occasional bank holidays)
About the role
Some of the key responsibilities include (but are not limited to):
* Manage the day-to-day operations of our new Daventry shop
* Lead and inspire your team of staff and volunteers to meet income and profit targets
* Maintain high standards of customer service, stock presentation, and shop layout
* Work with our eBay Manager to maximise the value of donations through online channels (e.g., eBay, Depop)
* Promote and manage our Gift Aid scheme with eligible donors
* Attend induction, meetings, and training sessions at our Loughborough hospice and other locations as required
* Further responsibilities in the role can be found by downloading the Job Description.
Requirements
* Experience managing a retail shop or department
* Excellent customer service and communication skills
* Strong leadership and team-building abilities
* Ability to manage budgets and work toward financial targets
* A flexible and positive approach to working in a dynamic retail environment
* Further requirements can be found by downloading the Person Specification.
Our Benefits include:
* Eligibility to join blue light card discount scheme and Company Shop.
* Life Assurance.
* 27 days holiday
* Plus bank holiday allowance but expectation to work bank holidays in this role.
* Contributory pension scheme or Salary Sacrifice Pension Scheme
* Free access to an employee assistance programme
* Wellbeing support and access to Mental Health First Aiders
* Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors
To apply for the role please click ‘apply now’ to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitment@rainbows.co.uk
This role is subject to a standard DBS (Disclosure and Barring Service Check) and pre-employment checks.
Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.
Equality, diversity & inclusion
Rainbows Hospice for Children and Young People is committed to improving the quality of its services to all people, irrespective of race/ethnicity, disability, gender, religion or belief, age, or sexual orientation. Our objective is to deliver high quality services that are accessible, responsive, and appropriate to meet the diverse needs of different groups and individuals. As such, we will continue to take action to ensure that staff and volunteers employed by Rainbows Hospice are culturally aware and treat every person with dignity, respect, and fairness, in a way that is sensitively responsive to differences and similarities. Unlawful discrimination and other forms of exclusion have no place within Rainbows Hospice.
About us
Rainbows cares for hundreds of families every year who have a baby, child or young person with a serious or terminal illness that means that their lives will be shorter than most. We’ve been providing the highest level of professional holistic care and emotional support to babies, children, young people and their families since 1994. Our incredible team help to relieve symptoms, improve quality of life, and support their families to make the most of every precious moment, during life, through bereavement and beyond.
When you join Team Rainbows, not only will you receive a host of benefits including free parking, health cash plan and subsidised meals - but you’ll be making a real difference to the lives of families across the East Midlands who are going through the toughest of times.
Although there can be some sad times, Rainbows is a fun, dynamic and caring place to work. Whether you’re based at the Hospice, home or out in the community, you’ll join a team with a can-do attitude, ready to make a positive impact on the world of hospice care.
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