Social network you want to login/join with:
Client:
TUI
Location:
Bath and North East Somerset, United Kingdom
Job Category:
Retail
EU work permit required:
Yes
Job Reference:
b2c9acc792e4
Job Views:
86
Posted:
03.03.2025
Job Description:
ABOUT THE JOB
* Lead by example and role model company values to inspire your team whilst embracing change and rising to the challenges that this role brings.
* You will support and develop your team to be proactive, investigate and resolve every question or complaint; however, if things don’t go quite right, you’ll be confident to step in and take ownership.
* Recruit, nurture and retain top talent whilst sharing a great amount of fun.
* You’ll use customer feedback and insight to spot trends, challenge the way we work, and find new ways to improve customer satisfaction and loyalty to grow our business.
* Technology is evolving every day, so is TUI. By providing you with the best tools, your personality and experience will support you to coach, develop and performance-manage your team whilst setting high performance standards that drive engagement.
* Drive your team to exceed company sales and service objectives; in Retail we call it ‘Smashing your Targets’.
ABOUT YOU
* A proven passion for leading by example and delivering excellent customer service.
* A confident and fun motivator with the drive to exceed targets and overcome challenges.
* Skilled to coach, develop and performance manage a team to retain talent.
* A fair and inclusive management style that understands our people are our most valuable asset.
* An organised individual who takes pride in their work and responsibility for their own development.
* Confident to balance accounts, comply with company policies and procedures, and responsible for managing every aspect of your store.
* Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance.
ABOUT OUR OFFER
* Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’.
* Competitive salary with a commission scheme that rewards you for exceeding targets & discretionary bonus.
* Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career.
* An inclusive environment with a Culture of Care.
* Disability Confident.
* Investment in your development, starting with an interactive web-based workbook alongside your store induction.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us, simply visit our website.
If you require any further information regarding this opportunity, please email us.
#J-18808-Ljbffr