Job summary Quality and Patient Experience Facilitator 37.5 hours - Permanent role An exciting opportunity has arisen within the Corporate Nursing and Integrated Governance Unit for a highly motivated and enthusiastic Quality and Patient Experience Facilitator. We are looking for a someone who is passionate about patient experience to support the team in the delivery of high quality care. You will require good organisational skills and will need to have excellent communication and interpersonal skills to enable you to work with varying groups including managers, clinicians and administrative colleagues as well as patients, carers and key stakeholders across the health and social care community. You will need to be able to demonstrate that you have excellent time management skills as you will need to balance the demands of a very busy workload. If you believe you have the skills, enthusiasm and ambition to join our team, we would love to hear from you. Main duties of the job At Tameside and Glossop Integrated Care NHS Foundation Trust (ICFT), we are passionate about delivering services and care of a high standard and quality. Our patients, service users, carers and our communities, are at the centre of everything we do and by working together, we can bring about real and lasting improvements. The post holder will work within the Quality and Patient Experience team which incorporates Patient Experience, Quality and Assurance, and Safer Care, preventing harms occurring whilst patients are in our care. The post holder will support the continuous focus on the improvement of patient safety and experience. By listening and acting on peoples' views and experiences we can improve our services for everyone who uses them. We are continually looking for ways to make our services the best they can be, for both the people who use them and the staff that deliver them. This role encompasses patient and service user experience, carers' and patient stories, and friends and family test across community and acute services. The post holder will also work with key stakeholders to support specific patient groups and empower nursing staff in clinical practice. This will be facilitated by the development of competencies, education and clinical support. This involves actively supporting the delivery of an effective, high quality patient experience programme across the Trust, with a strong emphasis on continuous learning to ensure the delivery of harm free care. About us Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners. We have a clear set of values & behaviours which we expect all of our staff to demonstrate: Safety Care Respect Communication Learning We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ& Disabled people. Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more. Date posted 07 February 2025 Pay scheme Agenda for change Band Band 6 Salary £37,338 to £44,962 a year per annum Contract Permanent Working pattern Full-time, Flexible working Reference number 245-NAM6PE-02-25 Job locations Tameside Hospital Fountain Street Ashton-Under-Lyne OL6 9RW Job description Job responsibilities The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. Job description Job responsibilities The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. Person Specification Qualifications Essential Educated to degree level or equivalent relevant experience Evidence of personal and professional development Health professional registered with NMC or HCPC Experience Essential Demonstrable post registration experience Experience of participation in patient experience improvement work within health or social care setting Clear communicator Desirable Experience of quality improvement methodologies and successful application of these Skills Essential Experience of using Microsoft Office applications Clear communicator with a high standard of written and presentation skills, Ability to facilitate and encourage collaborative working to improve services where there may be resistance to change Ability to prioritise workload Desirable Ability to analyse data, present findings and identify trends and learning Insight into health inequality and equality and diversity practices, with experience of removing barriers and supporting improved experience Person Specification Qualifications Essential Educated to degree level or equivalent relevant experience Evidence of personal and professional development Health professional registered with NMC or HCPC Experience Essential Demonstrable post registration experience Experience of participation in patient experience improvement work within health or social care setting Clear communicator Desirable Experience of quality improvement methodologies and successful application of these Skills Essential Experience of using Microsoft Office applications Clear communicator with a high standard of written and presentation skills, Ability to facilitate and encourage collaborative working to improve services where there may be resistance to change Ability to prioritise workload Desirable Ability to analyse data, present findings and identify trends and learning Insight into health inequality and equality and diversity practices, with experience of removing barriers and supporting improved experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Tameside and Glossop Integrated Care NHS Foundation Trust Address Tameside Hospital Fountain Street Ashton-Under-Lyne OL6 9RW Employer's website https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)