Summary
We are currently recruiting 2 Apprentice Legal Administrative Assistants. This is an exciting opportunity for someone wh looking to develop a career within the legal sector. You will work towards a Business Admin Level 3 qualification whilst supporting us answering calls, liaising with clients alongside other admin duties.
Wage
£11,648 a year
bonus available depending on performance
Training course
Business administrator (level 3)
Hours
Monday-Friday 9am-5pm (45 minute lunch)
35 hours a week
Possible start date
Saturday 1 March
Duration
1 year 3 months
Positions available
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Main duties and responsibilities: -
* Deal with all inbound calls from clients and/or source to assist them in beginning their Claim
* Gather the required information surrounding the case, assess whether case meets criteria and can be accepted
* Setting up client files on case management system
* Transferring data from spreadsheet to case management system
* Updating and maintenance of spreadsheets
* Chasing clients for information
* Liaising with clients
* Responding to clients in accordance with the Firm’s Terms of Business
* Fulfilling administrative roles
* Carrying out Anti Money Laundering checks
Where you’ll work
5 FAIRWAYS OFFICE PARK
PITTMAN WAY
FULWOOD
PRESTON
PR2 9LF
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NORTHWEST EDUCATION AND TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Level 3 qualification in Business Administration
* You will be based at our site full time and will be given off the job hours to complete your qualification
* In-house training where required
Requirements
Desirable qualifications
GCSE or equivalent in:
* Maths and English (grade 2)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills