Team Manager
Who we are?
Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. We carry out background checks on candidates to enable our clients to make informed and long-term rewarding recruitment decisions.
As a Team Manager you will lead and inspire our dedicated Customer Service team who support our candidates through their background screening journey. Your role is pivotal in ensuring exceptional service standards, leveraging technology for a seamless customer experience, and fostering a culture of excellence and collaboration.
About the role:
* Lead a customer-focused team to deliver outstanding service by incorporating feedback to enhance satisfaction and loyalty, leveraging technology to elevate human interactions and ensure a seamless customer experience.
* Coach and develop team members to exceed customer expectations and achieve operational goals.
* Utilise information to look forward, driving a one team approach to improve service and operations for our clients.
* Motivate the team to resolve complex or emotive service challenges with empathy, urgency, and professionalism, always striving for a positive resolution.
The must haves:
1. Demonstrated experience of leading a high...