Assistant Central Support/Security Manager.
Forth Valley Royal Hospital, Larbert, FK5 4EB.
Full time - 37.5 hours per week.
Salary - £31,892.00 - £39,735.00 depending on experience. Agenda for Change
At Fourth Valley Royal Hospital, we are looking for an Assistant Central Support/Security Manager to become a key member of the Central Support Team.
You will be working closely with the Central Support Manager, ensuring needs are met within the contractual framework on all aspects of the Central Support services.
The main responsibilities include customer relationship building, management of customer expectations, problem solving, and dispute resolution at all levels, which are pivotal in this role. The Assistant Central Support Manager will provide feedback to the Central Support Team in relation to their performance and service levels. Diplomacy and negotiation skills are essential in carrying out this aspect of the role in order to give the best service possible.
Main Accountabilities:
1. Investigating client complaints, implementing action plans, monitoring improvements, and providing comprehensive written reports.
2. Establishing and reviewing working procedures within each area to ensure the requirements of all relevant legislation are fully met.
3. Assisting with analysing data on service delivery and performance.
4. Maintaining all required records and paperwork in line with Health and Safety, Quality, and Serco and Board policies and procedures.
5. Collating and reporting information relating to failed jobs.
6. Producing reports as required by departmental managers.
7. Monitoring and reporting on operational colleagues' workload.
8. Ensuring all records are kept accurately and timely.
9. Data input.
10. Mainly office-based with some movement around the building.
11. The job holder will be required to spend considerable time in an office environment using a computer.
12. Inputting data for a significant time each day.
What you will need for the role:
1. Educated to a Diploma, working towards Degree Level [or equivalent experience]
2. NVQ Level 2 in relevant Health and Safety subject.
3. Basic Certificate in Health and Safety NVQ Level 2 in supervisory management.
4. Experience in customer care development/Health Care through significant experience working within a large public sector organisation, ideally in the care environment.
5. Previous management of a large team of colleagues including responsibility for absence, performance, recruitment, and performance, or having regular involvement at a supervisory level.
6. Practical experience of conducting quality audits to monitor client/customer satisfaction.
7. IT literate - Microsoft Office.
8. Knowledge of fire safety regulations.
9. Knowledge of lifting and handling procedures.
10. SIA Licence.
What we offer:
1. Salary: Competitive salaries with annual reviews.
2. Pension: Up to 6% contributory pension scheme.
3. Holidays: 25 days' annual leave plus bank holidays.
4. Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
5. Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
6. Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment, and travel.
7. ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
8. Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network, and be part of a community.
9. Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free through our Payroll Giving Scheme.
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