Who we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
The role in a nutshell:
As the Global Service Delivery Manager, you will manage client relationships, ensuring exceptional service and support while identifying growth opportunities. You'll oversee client portfolios, drive satisfaction, and contribute to the company's success. Strong analytical skills, attention to detail, and multitasking abilities are essential in this role.
How you will make a difference:
* Client Relationship Management: Proven ability to manage and nurture client relationships, acting as the primary point of contact and ensuring consistent delivery of exceptional service and support. This would ideally come from an outsourcing environment.
* Customer Satisfaction Focus: Track and maintain customer satisfaction through account management, operational oversight, and client engagement. Proactive in identifying service issues and working with internal teams to implement solutions.
* Business Acumen: Strong understanding of business needs, customer contracts, and opportunities for growth or expansion. Ability to drive business retention and identify new business opportunities.
* Analytical Skills: Excellent analytical abilities to assess service performance, track key performance indicators (KPIs), and interpret financial data related to profit and loss (P&L) to drive operational and financial efficiency.
* Operational Performance Management: Experience managing service delivery in alignment with service level agreements (SLAs) and other contractual obligations. Ability to assess operational performance and recommend improvement strategies.
* Communication & Presentation: Strong verbal and written communication skills with the ability to present technology roadmaps, operational reviews, and business strategies effectively to clients and internal teams.
* Project Management: Competence in managing multiple priorities in a fast-paced environment, including overseeing client projects, operational meetings, and issue resolution within agreed timeframes.
* Financial Acumen: Understanding of financial performance reporting and contract provisions. Experience with P&L analysis, invoicing, and ensuring the timely payment of services.
* Collaboration: Ability to partner with internal stakeholders such as finance, operations, and technical teams to ensure alignment and effective service delivery.
* Problem-Solving: Proactive in resolving service issues, analyzing root causes, and implementing effective remediation plans.
* Customer-Centric Approach: Dedicated to understanding client business needs and ensuring services meet or exceed contractual expectations, driving client satisfaction and fostering long-term partnerships.
What will give you an advantage:
* Knowledge of customers contract, including any one-off or unique provisions.
* Drive actions to retain existing business and obtain contract renewals.
* Identify business expansion opportunities and coordinate the provision of new services to client.
* Timely and accurate reporting of account financial performance and commercial status to all relevant stakeholders.
* Coordination with Finance and customer to ensure the accuracy and timely payment of invoices, ensuring annual recurring fees and any additional services are being invoiced as contractually agreed.
* Partners with key operations stakeholders to ensure service delivery aligns with SLA requirements.
* Assess and analyze Key Performance Indicator (KPI) results.
* Actively involved in suggesting and recommending approaches for performance improvement.
* Track and monitor change requests.
* Review and approve Root Cause Analysis and Remediation Plans in accordance with client other teams.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy:
* Stock grant opportunities dependent on your role, employment status and location.
* Additional perks and benefits based on your employment status and country.
* The flexibility of remote work, including optional WeWork access.
At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
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