Clinical: Introduce and welcome patients in the waiting area, confirming their identity according to the Trust Policy. Show compassion, sensitivity and understand the anxiety and fear prior to the patients procedure. To demonstrate high standards of hand hygiene following the 5 moments and knowledge of the Infection Control Policy. Maintain the patients dignity and privacy at all times To answer the telephone, dealing with enquiries promptly and courteously, taking appropriate action or referring to the correct member of the Radiology Team. To demonstrate good communication skills when dealing with patients, relatives and members of the Multidisciplinary Team, utilizing sensitivity, empathy and the ability to manage conflict. Act as a patients escort taking them to the changing rooms, preparing them for the relevant procedure and escorting them to the correct area for the procedure. To be fully conversant and adhere to infection control and COSHH policies to prevent cross infection and hazards. To maintain accurate and legible patient and departmental records. To demonstrate initiative and the ability to identify changes in a patients condition To assist with patient moving and handling, using correct methods and equipment as required. (As per Manual Handling Policy) To undertake Mandatory training as required by the Trust, to develop and increase skills, to improve the service to the public Environmental: To ensure all unit areas are clean, organised and well stocked Ensure equipment is cleaned correctly as per hospital policy To assist with the removal of waste and linen from the unit to the designated areas. To be aware of any potential hazards and know how to report and deal with the immediate initial reaction. Administration: Understand and be able to use EPR, CRIS and other systems required within the department to obtain, store and transmit information. Ensure that stationary levels within each modality are maintained and restocked as required. When required assist with the day to day management of stock control and ordering for the department, ensure it is checked and put away on delivery and missing items reported to the Co-ordinator. To undertake clerical duties in each modality e.g. booking patients in, answering the telephone and entering data Safety & Quality: To ensure maintenance and safe use of equipment is followed in line with Trust policy. To adhere to the Ionising Radiation Regulations, Health & Safety, Infection Control To ensure all faulty equipment is reported to an appropriate senior member of staff. To keep appropriate records up to date. To participate in the Department, Directorate Audit and Clinical Governance Program, within the scope of the post.